Mortgage -- Trouble during payment process -- Complaint #5913510
Complaint Overview
Complaint ID: 5913510
Company: Flagstar Bank, N.A.
Product: Mortgage
Sub-Product: Conventional home mortgage
Issue: Trouble during payment process
State: Indiana
ZIP Code: 473XX
Date Received: 2022-08-24T12:00:00-05:00
Date Sent to Company: 2022-08-24T12:00:00-05:00
Company Response: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Submitted Via: Web
Consumer Narrative
I have weather damage to my home. My insurance agent cut me a {$10000.00} check to fix it. I endorsed the check and sent it to my mortgage company. This was last year! In this years time they had my money they requested paperwork to distribute money. My contractor and I both emailed and uploaded the proper paperwork. Flagstar has said they haven't got any of it. My contractor showed the proof of him faxing it and I can see it's been uploaded yet inactive. Every time I call Flagstar I'm on hold for long periods of time and can never speak to a supervisor. In the year I've been trying to get this done my weather damage has worsened. This is my primary residence that I pay them for and my contractor is legitimate. I need assistance in dealing with Flagstar. I hope this helps
Frequently Asked Questions
What is Complaint #5913510 about?
Complaint #5913510 was filed against Flagstar Bank, N.A. regarding Mortgage specifically about Trouble during payment process. It was received by the CFPB on 2022-08-24T12:00:00-05:00.
How did Flagstar Bank, N.A. respond to this complaint?
The company responded with: "Closed with explanation". The response was timely.
What is the risk level of this complaint?
See the risk assessment section for details on this complaint's risk profile.
How do I file a similar complaint?
You can file a complaint with the CFPB at consumerfinance.gov/complaint. Select the appropriate product category (Mortgage) and describe your issue in detail.
Can I see other complaints against Flagstar Bank, N.A.?
Yes, visit the Flagstar Bank, N.A. company profile at readthecomplaint.com/company/flagstar-bank-n-a to see all complaints, risk scores, and analysis.
Disclaimer
This analysis is AI-generated based on publicly available CFPB complaint data. It does not constitute financial or legal advice.