Checking or savings account -- Problem with a lender or other company charging your account -- Complaint #5913472
Complaint Overview
Complaint ID: 5913472
Company: Wells Fargo & Company
Product: Checking or savings account
Sub-Product: Checking account
Issue: Problem with a lender or other company charging your account
Sub-Issue: Transaction was not authorized
State: Texas
ZIP Code: 77082
Date Received: 2022-08-24T12:00:00-05:00
Date Sent to Company: 2022-08-24T12:00:00-05:00
Company Response: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Submitted Via: Web
Consumer Narrative
I opened an account online with Wells Fargo, and never received a debit card. All of a sudden one day I saw random charges on my card. I explained to Wells Fargo that is was not yet me. They refused to refund my money and tell me that the case was closed and they refused to refund my money. I still do not have a debit card for. this account until this very day and they stole my money, over {$2000.00}. I have never made one debit card or credit purchase with my account because I never had a debit card. Someone got my debit card somehow, yet wells Fargo refused, and I mean REFUSED to reimburse me.
Frequently Asked Questions
What is Complaint #5913472 about?
Complaint #5913472 was filed against Wells Fargo & Company regarding Checking or savings account specifically about Problem with a lender or other company charging your account. It was received by the CFPB on 2022-08-24T12:00:00-05:00.
How did Wells Fargo & Company respond to this complaint?
The company responded with: "Closed with explanation". The response was timely.
What is the risk level of this complaint?
See the risk assessment section for details on this complaint's risk profile.
How do I file a similar complaint?
You can file a complaint with the CFPB at consumerfinance.gov/complaint. Select the appropriate product category (Checking or savings account) and describe your issue in detail.
Can I see other complaints against Wells Fargo & Company?
Yes, visit the Wells Fargo & Company company profile at readthecomplaint.com/company/wells-fargo-company to see all complaints, risk scores, and analysis.
Disclaimer
This analysis is AI-generated based on publicly available CFPB complaint data. It does not constitute financial or legal advice.