Mortgage -- Trouble during payment process -- Complaint #5913454
Complaint Overview
Complaint ID: 5913454
Company: Cmg Financial Services, INC.
Product: Mortgage
Sub-Product: Conventional home mortgage
Issue: Trouble during payment process
State: Texas
ZIP Code: 76140
Date Received: 2022-08-24T12:00:00-05:00
Date Sent to Company: 2022-08-24T12:00:00-05:00
Company Response: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Submitted Via: Web
Consumer Narrative
My loan was transferred from XXXX to CMG in XXXX of XXXX after a lengthy process and lots of problems that I ended up filing a complaint on ( you can see all those details on my account here ). Now CMG is doing the same things pretty much. My home owners insurance was XXXX XX/XX/2022 and is now past due because CMG hasn't made the payment. I have been on the phone with approximately 8 people today and all know nothing about what is going on, I asked to talk to escrow and can't seem to get anyone to transfer me to escrow. I pay my payment every single month and they take my escrow out every single month yet they aren't paying the bills that it is to be utilized for. I called and verified with my insurance department that the bill was mailed to the right place and the loan number was correct, and asked them to fax it over to the number that one of the many representatives that I talked to had given me ( she did it while I was on the phone as well as emailed me a copy ), I know they have what they need to pay the bill, they are negligent. I have looked at this companies reviews on the internet and this is not an isolated problem, this is a MAJOR problem and is not okay. I just want to know that my stuff is being taken care of ... .last year I had to pay my taxes out of my pocket even though I paid escrow each month to cover that, and I never got reimbursed for it. Now, looks like I'll have to pay my insurance out of my pocket even though they have my money sitting in the escrow account to pay it. I've asked to not have my taxes and insurance escrowed and let me just handle it myself and was told that it is required that my loan has escrow.
Frequently Asked Questions
What is Complaint #5913454 about?
Complaint #5913454 was filed against Cmg Financial Services, INC. regarding Mortgage specifically about Trouble during payment process. It was received by the CFPB on 2022-08-24T12:00:00-05:00.
How did Cmg Financial Services, INC. respond to this complaint?
The company responded with: "Closed with explanation". The response was timely.
What is the risk level of this complaint?
See the risk assessment section for details on this complaint's risk profile.
How do I file a similar complaint?
You can file a complaint with the CFPB at consumerfinance.gov/complaint. Select the appropriate product category (Mortgage) and describe your issue in detail.
Can I see other complaints against Cmg Financial Services, INC.?
Yes, visit the Cmg Financial Services, INC. company profile at readthecomplaint.com/company/cmg-financial-services-inc to see all complaints, risk scores, and analysis.
Disclaimer
This analysis is AI-generated based on publicly available CFPB complaint data. It does not constitute financial or legal advice.