Credit reporting, credit repair services, or other personal consumer reports -- Unable to get your credit report or credit score -- Complaint #5906295
Complaint Overview
Complaint ID: 5906295
Company: Equifax, INC.
Product: Credit reporting, credit repair services, or other personal consumer reports
Sub-Product: Credit reporting
Issue: Unable to get your credit report or credit score
Sub-Issue: Other problem getting your report or credit score
State: Hawaii
ZIP Code: XXXXX
Date Received: 2022-08-22T12:00:00-05:00
Date Sent to Company: 2022-08-22T12:00:00-05:00
Company Response: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Submitted Via: Web
Tags: Servicemember
Consumer Narrative
This refers to Case Number : XXXX with Equifax. I STILL CAN NOT ACCESS MY EQUIFAX ACCOUNT ONLINE OR TO GET MY CREDIT REPORT AND XXXX SCORE. I received a closed notice on this dispute but it STILL HAS NOT BEEN FIXED. On XX/XX/2022, I received an email from Equifax ( Dispute Confirmation Number : XXXX ) that the dispute was resolved. I then went online and it still is not resolved. I get this message : Please give us a call and give this code to the Agent : XXXX -- Your Equifax credit report and score are not available at this time due to a technical error. Please call Customer Care at XXXX ( XXXX ). Our call center hours are : XXXX XXXX to XXXX XXXX ( ET ), Monday through Friday, and XXXX XXXX to XXXX XXXX ( ET ) Saturday and Sunday. We are temporarily unable to provide your credit score. Please try again later. So, I call the number and a new case is opened because no one knows why I am not getting my report or score. They said they will escalate this but they never do. This happened the last time with NO RESOLUTION. The new dispute confirmation number is XXXX. Please, CFPB, you dropped the ball on this one and nothing has been done. I thought your function was to protect us ( the consumer ) against this type of illegal activity by Equifax. I want this resolved.
Frequently Asked Questions
What is Complaint #5906295 about?
Complaint #5906295 was filed against Equifax, INC. regarding Credit reporting, credit repair services, or other personal consumer reports specifically about Unable to get your credit report or credit score. It was received by the CFPB on 2022-08-22T12:00:00-05:00.
How did Equifax, INC. respond to this complaint?
The company responded with: "Closed with explanation". The response was timely.
What is the risk level of this complaint?
See the risk assessment section for details on this complaint's risk profile.
How do I file a similar complaint?
You can file a complaint with the CFPB at consumerfinance.gov/complaint. Select the appropriate product category (Credit reporting, credit repair services, or other personal consumer reports) and describe your issue in detail.
Can I see other complaints against Equifax, INC.?
Yes, visit the Equifax, INC. company profile at readthecomplaint.com/company/equifax-inc to see all complaints, risk scores, and analysis.
Disclaimer
This analysis is AI-generated based on publicly available CFPB complaint data. It does not constitute financial or legal advice.