Payday loan, title loan, or personal loan -- Getting the loan -- Complaint #5906234
Complaint Overview
Complaint ID: 5906234
Company: Bread Financial Holdings, INC.
Product: Payday loan, title loan, or personal loan
Sub-Product: Installment loan
Issue: Getting the loan
State: District of Columbia
ZIP Code: 20032
Date Received: 2022-08-22T12:00:00-05:00
Date Sent to Company: 2022-09-08T12:00:00-05:00
Company Response: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Submitted Via: Web
Consumer Narrative
I applied for an installment loan with this company, after completing my application I was asked for additional information and directed to the site for perform or upload that information. The additional information needed was a copy of a government ID such as my DL which I tried to upload. After several attempts I was not able to upload the requested document as their site was continuously in error and could not or would not accept the upload. So, after many attempts I was of course denied for the reason : unable to verify my identity. I called the company and explained that I was unable to upload the requested document and was told since I could not upload the document I was denied. My issue with this is that, due to no fault of my own I was denied credit with this company because they could not accept or their system failed to accept a valid DL, I take issue with this since it was not due to a low credit score of any other type of issue that would not have prevented me from being approved. While this may or may not be bad business practice with this company to any laws being broken with the FTC, I think they could have given a customer another way of uploading requested documents to satisfy their request. I think it's unfair to the consumer to be denied them simply because their system fail to responsed properly.
Frequently Asked Questions
What is Complaint #5906234 about?
Complaint #5906234 was filed against Bread Financial Holdings, INC. regarding Payday loan, title loan, or personal loan specifically about Getting the loan. It was received by the CFPB on 2022-08-22T12:00:00-05:00.
How did Bread Financial Holdings, INC. respond to this complaint?
The company responded with: "Closed with explanation". The response was timely.
What is the risk level of this complaint?
See the risk assessment section for details on this complaint's risk profile.
How do I file a similar complaint?
You can file a complaint with the CFPB at consumerfinance.gov/complaint. Select the appropriate product category (Payday loan, title loan, or personal loan) and describe your issue in detail.
Can I see other complaints against Bread Financial Holdings, INC.?
Yes, visit the Bread Financial Holdings, INC. company profile at readthecomplaint.com/company/bread-financial-holdings-inc to see all complaints, risk scores, and analysis.
Disclaimer
This analysis is AI-generated based on publicly available CFPB complaint data. It does not constitute financial or legal advice.