Credit reporting, credit repair services, or other personal consumer reports -- Incorrect information on your report -- Complaint #5906086
Complaint Overview
Complaint ID: 5906086
Company: Experian Information Solutions INC.
Product: Credit reporting, credit repair services, or other personal consumer reports
Sub-Product: Other personal consumer report
Issue: Incorrect information on your report
Sub-Issue: Personal information incorrect
State: Arizona
ZIP Code: 85254
Date Received: 2022-08-22T12:00:00-05:00
Date Sent to Company: 2022-08-22T12:00:00-05:00
Company Response: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Submitted Via: Web
Tags: Older American
Consumer Narrative
I set up an online account with Experian in XXXX of XXXX in order to create a fraud alert and freeze my credit. I attempted to sign into my account on XX/XX/XXXX and XX/XX/XXXX and was unable to do so using the user name and password created during the initial online account set up. When attempting to reset my password, I was given a message that the password reset link was being sent to an email address I have never used and does not belong to me. Consequently, I am unable to access my online account because they have an email address on file that does not belong to me. I called repeatedly on XX/XX/XXXX and XX/XX/XXXX to speak with an Experian representative to correct the email address error and reset my password. I was stuck each time in an infinite loop with a virtual assistant trying to get to a human to help me with my issue. After hours of repeated attempts, I was unsuccessful in reaching a live person to help me. I am concerned that my online Experian account may have been hacked, but can not reach anyone at Experian to assist me. I have no idea how to proceed from here to get resolution to my problem.
Frequently Asked Questions
What is Complaint #5906086 about?
Complaint #5906086 was filed against Experian Information Solutions INC. regarding Credit reporting, credit repair services, or other personal consumer reports specifically about Incorrect information on your report. It was received by the CFPB on 2022-08-22T12:00:00-05:00.
How did Experian Information Solutions INC. respond to this complaint?
The company responded with: "Closed with explanation". The response was timely.
What is the risk level of this complaint?
See the risk assessment section for details on this complaint's risk profile.
How do I file a similar complaint?
You can file a complaint with the CFPB at consumerfinance.gov/complaint. Select the appropriate product category (Credit reporting, credit repair services, or other personal consumer reports) and describe your issue in detail.
Can I see other complaints against Experian Information Solutions INC.?
Yes, visit the Experian Information Solutions INC. company profile at readthecomplaint.com/company/experian-information-solutions-inc to see all complaints, risk scores, and analysis.
Disclaimer
This analysis is AI-generated based on publicly available CFPB complaint data. It does not constitute financial or legal advice.