Checking or savings account -- Managing an account -- Complaint #5905851
Complaint Overview
Complaint ID: 5905851
Company: Paypal Holdings, INC
Product: Checking or savings account
Sub-Product: Checking account
Issue: Managing an account
Sub-Issue: Problem making or receiving payments
State: California
ZIP Code: 91732
Date Received: 2022-08-22T12:00:00-05:00
Date Sent to Company: 2022-08-22T12:00:00-05:00
Company Response: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Submitted Via: Web
Consumer Narrative
I tried to send my sister {$160.00} dollars on XX/XX/2022 using Paypal. ( Paypal transaction ID : XXXX ). The app was offered through XXXX messenger. The money was taken out of my XXXX XXXX XXXX checking account. But, my sister never received the money. I started a formal complain with paypal to recover my money. ( Paypal case ID : XXXX ), on XX/XX/2022. They denied doing anything wrong. Refused to show what bank / account my money was deposited on. As of today,. they have closed the case and even erased all details information.
Frequently Asked Questions
What is Complaint #5905851 about?
Complaint #5905851 was filed against Paypal Holdings, INC regarding Checking or savings account specifically about Managing an account. It was received by the CFPB on 2022-08-22T12:00:00-05:00.
How did Paypal Holdings, INC respond to this complaint?
The company responded with: "Closed with explanation". The response was timely.
What is the risk level of this complaint?
See the risk assessment section for details on this complaint's risk profile.
How do I file a similar complaint?
You can file a complaint with the CFPB at consumerfinance.gov/complaint. Select the appropriate product category (Checking or savings account) and describe your issue in detail.
Can I see other complaints against Paypal Holdings, INC?
Yes, visit the Paypal Holdings, INC company profile at readthecomplaint.com/company/paypal-holdings-inc to see all complaints, risk scores, and analysis.
Disclaimer
This analysis is AI-generated based on publicly available CFPB complaint data. It does not constitute financial or legal advice.