Credit card or prepaid card -- Getting a credit card -- Complaint #5905734
Complaint Overview
Complaint ID: 5905734
Company: Capital One Financial Corporation
Product: Credit card or prepaid card
Sub-Product: General-purpose credit card or charge card
Issue: Getting a credit card
Sub-Issue: Application denied
State: Florida
ZIP Code: 33062
Date Received: 2022-08-22T12:00:00-05:00
Date Sent to Company: 2022-08-22T12:00:00-05:00
Company Response: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Submitted Via: Web
Consumer Narrative
On XX/XX/XXXX, I submitted an application for the Capital One Saks Fifth Avenue Mastercard at the Saks Fifth Avenue store in XXXX XXXX XXXX. At the time, the employee failed to informe me that if I had an existing store card my application was going to be automatically declined. A few day later I received a letter from Capital One declining the application due to having too many Capital One Saks Fifth Avenue accounts. After the letter, I called Capital One and I was told that because I had already a XXXX account my application was declined and the only way to have the application re-reviewed was to close the existing account which I agree to close the account and have the application review again. I just received another declined letter stating the same thing the first letter stated which is the application was declined due to having too many Capital One Saks Fifth Avenue accounts. Today, XX/XX/2022, I called Capital One and I was informed that even though I closed my original XXXX account the application was automatically turned down because their system does not recognize that the existing account had been closed which I was never informed on my first call. I believe this a deceiving practice and now my credit card was pulled. If this information had been giving to me before submitting the application on XX/XX/2022, I would have been able to make an informed decision.
Frequently Asked Questions
What is Complaint #5905734 about?
Complaint #5905734 was filed against Capital One Financial Corporation regarding Credit card or prepaid card specifically about Getting a credit card. It was received by the CFPB on 2022-08-22T12:00:00-05:00.
How did Capital One Financial Corporation respond to this complaint?
The company responded with: "Closed with explanation". The response was timely.
What is the risk level of this complaint?
See the risk assessment section for details on this complaint's risk profile.
How do I file a similar complaint?
You can file a complaint with the CFPB at consumerfinance.gov/complaint. Select the appropriate product category (Credit card or prepaid card) and describe your issue in detail.
Can I see other complaints against Capital One Financial Corporation?
Yes, visit the Capital One Financial Corporation company profile at readthecomplaint.com/company/capital-one-financial-corporation to see all complaints, risk scores, and analysis.
Disclaimer
This analysis is AI-generated based on publicly available CFPB complaint data. It does not constitute financial or legal advice.