Credit card or prepaid card -- Trouble using your card -- Complaint #5905355
Complaint Overview
Complaint ID: 5905355
Company: TD Bank US Holding Company
Product: Credit card or prepaid card
Sub-Product: Store credit card
Issue: Trouble using your card
Sub-Issue: Credit card company won't increase or decrease your credit limit
State: Washington
ZIP Code: 98632
Date Received: 2022-08-22T12:00:00-05:00
Date Sent to Company: 2022-08-22T12:00:00-05:00
Company Response: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Submitted Via: Web
Consumer Narrative
On XX/XX/2022 I called to request a credit limit increase for my Target store card. The person stated that they don't do manual reviews for increases, but could note on my account that I wanted an increase and I would be notified in 3+ months. On XX/XX/2022 I received an email stating that as of XX/XX/2022, my limit was increased to {$250.00} and was available to use. Despite this, my limit remained at {$200.00}. On XX/XX/2022 I called card services and was told the email was wrong and it would update after my next statement posted. My statement has posted and it still shows a {$200.00} limit.
Frequently Asked Questions
What is Complaint #5905355 about?
Complaint #5905355 was filed against TD Bank US Holding Company regarding Credit card or prepaid card specifically about Trouble using your card. It was received by the CFPB on 2022-08-22T12:00:00-05:00.
How did TD Bank US Holding Company respond to this complaint?
The company responded with: "Closed with explanation". The response was timely.
What is the risk level of this complaint?
See the risk assessment section for details on this complaint's risk profile.
How do I file a similar complaint?
You can file a complaint with the CFPB at consumerfinance.gov/complaint. Select the appropriate product category (Credit card or prepaid card) and describe your issue in detail.
Can I see other complaints against TD Bank US Holding Company?
Yes, visit the TD Bank US Holding Company company profile at readthecomplaint.com/company/td-bank-us-holding-company to see all complaints, risk scores, and analysis.
Disclaimer
This analysis is AI-generated based on publicly available CFPB complaint data. It does not constitute financial or legal advice.