Money transfer, virtual currency, or money service -- Other transaction problem -- Complaint #5902483
Complaint Overview
Complaint ID: 5902483
Company: Transferwise Ltd
Product: Money transfer, virtual currency, or money service
Sub-Product: International money transfer
Issue: Other transaction problem
State: Michigan
ZIP Code: 48104
Date Received: 2022-08-21T12:00:00-05:00
Date Sent to Company: 2022-09-07T12:00:00-05:00
Company Response: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Submitted Via: Web
Consumer Narrative
After using the money transfer service Wise ( formerly TransferWise ) for more than five years, with my bank account at XXXX Bank, it has recently become impossible to do any transfer, while attempting to do so on a numerous occasions, my money is being held by Wise for a few days, then refunded to my account at XXXX. I have not received any meaningful support from Wise representatives.
Frequently Asked Questions
What is Complaint #5902483 about?
Complaint #5902483 was filed against Transferwise Ltd regarding Money transfer, virtual currency, or money service specifically about Other transaction problem. It was received by the CFPB on 2022-08-21T12:00:00-05:00.
How did Transferwise Ltd respond to this complaint?
The company responded with: "Closed with explanation". The response was timely.
What is the risk level of this complaint?
See the risk assessment section for details on this complaint's risk profile.
How do I file a similar complaint?
You can file a complaint with the CFPB at consumerfinance.gov/complaint. Select the appropriate product category (Money transfer, virtual currency, or money service) and describe your issue in detail.
Can I see other complaints against Transferwise Ltd?
Yes, visit the Transferwise Ltd company profile at readthecomplaint.com/company/transferwise-ltd to see all complaints, risk scores, and analysis.
Disclaimer
This analysis is AI-generated based on publicly available CFPB complaint data. It does not constitute financial or legal advice.