Money transfer, virtual currency, or money service -- Other transaction problem -- Complaint #5902435
Complaint Overview
Complaint ID: 5902435
Company: Western Union Company, The
Product: Money transfer, virtual currency, or money service
Sub-Product: International money transfer
Issue: Other transaction problem
State: New Jersey
ZIP Code: 07205
Date Received: 2022-08-21T12:00:00-05:00
Date Sent to Company: 2022-08-21T12:00:00-05:00
Company Response: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Submitted Via: Web
Consumer Narrative
On or around XX/XX/2021, my account at Western Union was breached and XXXX unauthorized transactions were made to XXXX from my bank account, via Western Union without my permission or knowledge. On checking my bank account, I realized the transactions were fraudulent and not authorized by me, so I contacted both my bank, XXXX XXXX and Western Union to inform them of the situation. Both of these agencies acknowledged there was fraud committed with respect to my account at Western Union and returned money for XXXX transactions, however, with respect to XXXX transactions of approximately XXXX each, they have not paid me, hence I lost XXXX due to the negligence of both of these companies. When I called both of them, they keep pushing me around and XXXX XXXX said it has to be resolved by Western Union and Western Union says it is XXXX XXXX who is responsible to reimburse the XXXX. Sir/Madam, I did not do anything wrong to be bullied out of XXXX by XXXX unscrupulous companies, who I entrusted with my bank and personal information, but allowed hackers/ fraudsters to access my information to steal my money. It appears that the XXXX was paid by XXXX XXXX for XXXX fraudulent money transfers which was actually paid to XXXX people in XXXX, and they dont want to accept liability for their inadequate security measures and has made me pay for their negligence and incompetence. Some transaction were done in my name from XXXX, where a bank account was created to receive money from my Western Union account in the XXXX. My account at Western Union was used without my permission to do those transactions. I could have been a victim of identity theft, and neither Western Union or XXXX XXXX contacted me of suspicious activity on my accounts with them. How can XXXX transactions with some identical amounts to and from XXXX by someone who lives in the XXXX and never sent money to XXXX did not warrant security verification. In closing, I would like your agency to investigate this issue expeditiously so I can get back my XXXX dollars which was taken from my XXXX XXXX bank account to pay Western Union for fraudulent and unauthorized transactions..
Frequently Asked Questions
What is Complaint #5902435 about?
Complaint #5902435 was filed against Western Union Company, The regarding Money transfer, virtual currency, or money service specifically about Other transaction problem. It was received by the CFPB on 2022-08-21T12:00:00-05:00.
How did Western Union Company, The respond to this complaint?
The company responded with: "Closed with explanation". The response was timely.
What is the risk level of this complaint?
See the risk assessment section for details on this complaint's risk profile.
How do I file a similar complaint?
You can file a complaint with the CFPB at consumerfinance.gov/complaint. Select the appropriate product category (Money transfer, virtual currency, or money service) and describe your issue in detail.
Can I see other complaints against Western Union Company, The?
Yes, visit the Western Union Company, The company profile at readthecomplaint.com/company/western-union-company-the to see all complaints, risk scores, and analysis.
Disclaimer
This analysis is AI-generated based on publicly available CFPB complaint data. It does not constitute financial or legal advice.