Credit card or prepaid card -- Fees or interest -- Complaint #5900989
Complaint Overview
Complaint ID: 5900989
Company: Capital One Financial Corporation
Product: Credit card or prepaid card
Sub-Product: General-purpose credit card or charge card
Issue: Fees or interest
Sub-Issue: Problem with fees
State: Delaware
ZIP Code: 19702
Date Received: 2022-08-21T12:00:00-05:00
Date Sent to Company: 2022-08-21T12:00:00-05:00
Company Response: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Submitted Via: Web
Consumer Narrative
XXXX Account name : XXXX XXXX XXXX XXXX XXXX XXXX XXXX DE Re ; Fraudulent credit line cash advances This credit card authorized cash advances without my for knowledge or me being aware I paid for things and cash advances due to having my Fidelity account linked to the capital one account and XXXX XXXX card. Ones realizing this they closed my accounts denied me access to them then continued to charge me interest and forbearance charges in principle mounting the total to an astronomical sum. I need this to be vindicated and resolved they changed the original card numbers ending in XXXX and XXXX to other cards said they sent new ones without even asking me then retracted and said they closed the accounts I disputed everything they made a decision in less than 24 hour when there policy is 60-90 days. I distrust there disputes and am complaining due to being lied to by 7 agents saying 7 different things about the same questions I asked over and over. Amount both credit card {$540.00} cash advances and interest charges. Not missed payments. Company : XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXXXXXX XXXX XXXX XXXX XXXX, UT XXXX
Frequently Asked Questions
What is Complaint #5900989 about?
Complaint #5900989 was filed against Capital One Financial Corporation regarding Credit card or prepaid card specifically about Fees or interest. It was received by the CFPB on 2022-08-21T12:00:00-05:00.
How did Capital One Financial Corporation respond to this complaint?
The company responded with: "Closed with explanation". The response was timely.
What is the risk level of this complaint?
See the risk assessment section for details on this complaint's risk profile.
How do I file a similar complaint?
You can file a complaint with the CFPB at consumerfinance.gov/complaint. Select the appropriate product category (Credit card or prepaid card) and describe your issue in detail.
Can I see other complaints against Capital One Financial Corporation?
Yes, visit the Capital One Financial Corporation company profile at readthecomplaint.com/company/capital-one-financial-corporation to see all complaints, risk scores, and analysis.
Disclaimer
This analysis is AI-generated based on publicly available CFPB complaint data. It does not constitute financial or legal advice.