Credit card or prepaid card -- Fees or interest -- Complaint #5900921
Complaint Overview
Complaint ID: 5900921
Company: Capital One Financial Corporation
Product: Credit card or prepaid card
Sub-Product: General-purpose credit card or charge card
Issue: Fees or interest
Sub-Issue: Charged too much interest
State: New Jersey
ZIP Code: 08857
Date Received: 2022-08-20T12:00:00-05:00
Date Sent to Company: 2022-08-20T12:00:00-05:00
Company Response: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Submitted Via: Web
Consumer Narrative
Ive been a capital one customer for many years now and Ive never experienced what Im going through with any other card company. Ive made all my payments on time for years but have recently gone through hard times with focus which has resulted in me losing my job and making less then half of what I used too. Capital one has shut my account as of last year as I still continue to pay off my card every month. I dont want the account open but the interest on this card has caused me to make payments every single month and not see the principal balance change at all because of the ridiculous interest rate and fees. I have called multiple times and capital one will not work out a payment plan with me, lower my interest or do absolutely anything to help a long time customer in this situation. Ive been looking at the same balance for so long while still making payments its like they want to bury their customers in interest that will cause them to never pay off a card unless they had extra money. Its so upsetting and frustrating because Im a XXXX XXXX with a house an XXXX kids. It feels like this card will cause me to never get by at all. Its affected my credit so negatively and capital one will literally do absolutely nothing to help me unlike other credit card companys. Hopefully someone with a heart from their team will see this and do something to help me. I really hope I can work something out because at this rate I wont be able to make payments anymore if its just all going to interest. Please just try to work something out to help a long time customer whos family uses capital one but now sees how they treat a struggling customer. I cant afford these ridiculous XXXX $ minimum payments a month out of nowhere
Frequently Asked Questions
What is Complaint #5900921 about?
Complaint #5900921 was filed against Capital One Financial Corporation regarding Credit card or prepaid card specifically about Fees or interest. It was received by the CFPB on 2022-08-20T12:00:00-05:00.
How did Capital One Financial Corporation respond to this complaint?
The company responded with: "Closed with explanation". The response was timely.
What is the risk level of this complaint?
See the risk assessment section for details on this complaint's risk profile.
How do I file a similar complaint?
You can file a complaint with the CFPB at consumerfinance.gov/complaint. Select the appropriate product category (Credit card or prepaid card) and describe your issue in detail.
Can I see other complaints against Capital One Financial Corporation?
Yes, visit the Capital One Financial Corporation company profile at readthecomplaint.com/company/capital-one-financial-corporation to see all complaints, risk scores, and analysis.
Disclaimer
This analysis is AI-generated based on publicly available CFPB complaint data. It does not constitute financial or legal advice.