Money transfer, virtual currency, or money service -- Wrong amount charged or received -- Complaint #5900390
Complaint Overview
Complaint ID: 5900390
Company: Western Union Company, The
Product: Money transfer, virtual currency, or money service
Sub-Product: International money transfer
Issue: Wrong amount charged or received
State: Maryland
ZIP Code: 20783
Date Received: 2022-08-20T12:00:00-05:00
Date Sent to Company: 2022-08-20T12:00:00-05:00
Company Response: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Submitted Via: Web
Consumer Narrative
I went to an Western Union remittance center earlier and I want to send the money and I gave the amount to the cashier. Unfortunately, she overcharged me for the amount what I'm suppose to send to the particular person. And I asked her what I'm suppose to do? since she printed out the receipt that is not the amount what I'm suppose to send so she yelled at me and she said it was the system overwrite that amount. I'm not sure if she's telling the truth I'm sending money all the time with western union and this is the first time I encountered this kind of remittance with them.
Frequently Asked Questions
What is Complaint #5900390 about?
Complaint #5900390 was filed against Western Union Company, The regarding Money transfer, virtual currency, or money service specifically about Wrong amount charged or received. It was received by the CFPB on 2022-08-20T12:00:00-05:00.
How did Western Union Company, The respond to this complaint?
The company responded with: "Closed with explanation". The response was timely.
What is the risk level of this complaint?
See the risk assessment section for details on this complaint's risk profile.
How do I file a similar complaint?
You can file a complaint with the CFPB at consumerfinance.gov/complaint. Select the appropriate product category (Money transfer, virtual currency, or money service) and describe your issue in detail.
Can I see other complaints against Western Union Company, The?
Yes, visit the Western Union Company, The company profile at readthecomplaint.com/company/western-union-company-the to see all complaints, risk scores, and analysis.
Disclaimer
This analysis is AI-generated based on publicly available CFPB complaint data. It does not constitute financial or legal advice.