Credit card or prepaid card -- Getting a credit card -- Complaint #5900341
Complaint Overview
Complaint ID: 5900341
Company: Wells Fargo & Company
Product: Credit card or prepaid card
Sub-Product: General-purpose credit card or charge card
Issue: Getting a credit card
Sub-Issue: Card opened as result of identity theft or fraud
State: Oklahoma
ZIP Code: 74133
Date Received: 2022-08-20T12:00:00-05:00
Date Sent to Company: 2022-08-20T12:00:00-05:00
Company Response: Closed with monetary relief
Timely Response: Yes
Consumer Disputed: N/A
Submitted Via: Web
Consumer Narrative
I received a statement for a credit card that I never opened and never applied for. the amount of credit line is for {$8000.00}. the statement shoed 3 charges that were made in the XXXX XXXX according to the investigation officer at the XXXX police department. all my attempts to contact someone over the phone with the given number on the statement led to transferring me from one person to another. The address on the statement is for Wells Fargo, however when triny to verify information I was tols that that the alleged credit card is through " XXXX '' a card that I never applied for and never received! As of Friday, XXXX of XX/XX/2022 I finally got the hold of the fraud department at Wells Fargo and was told that they will wave all charges and block that account. I am waiting for a letter of confirmation from them. Sincerely, XXXX XXXX. Should you require any statement or hard copies please let me know since I have kept it all.
Frequently Asked Questions
What is Complaint #5900341 about?
Complaint #5900341 was filed against Wells Fargo & Company regarding Credit card or prepaid card specifically about Getting a credit card. It was received by the CFPB on 2022-08-20T12:00:00-05:00.
How did Wells Fargo & Company respond to this complaint?
The company responded with: "Closed with monetary relief". The response was timely.
What is the risk level of this complaint?
See the risk assessment section for details on this complaint's risk profile.
How do I file a similar complaint?
You can file a complaint with the CFPB at consumerfinance.gov/complaint. Select the appropriate product category (Credit card or prepaid card) and describe your issue in detail.
Can I see other complaints against Wells Fargo & Company?
Yes, visit the Wells Fargo & Company company profile at readthecomplaint.com/company/wells-fargo-company to see all complaints, risk scores, and analysis.
Disclaimer
This analysis is AI-generated based on publicly available CFPB complaint data. It does not constitute financial or legal advice.