Credit reporting, credit repair services, or other personal consumer reports -- Problem with a credit reporting company's investigation into an existing problem -- Complaint #5900233
Complaint Overview
Complaint ID: 5900233
Company: Experian Information Solutions INC.
Product: Credit reporting, credit repair services, or other personal consumer reports
Sub-Product: Credit reporting
Issue: Problem with a credit reporting company's investigation into an existing problem
Sub-Issue: Their investigation did not fix an error on your report
State: Florida
ZIP Code: 33712
Date Received: 2022-08-20T12:00:00-05:00
Date Sent to Company: 2022-08-20T12:00:00-05:00
Company Response: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Submitted Via: Web
Consumer Narrative
Experian has been allowing a collection agency to report unverified amounts of medical debt four to five times per month for each account they claim I owe since 2015. I have filed disputes and requested Experian perform an investigation into the amounts being reported as the collection agency has repeatedly refused to to provide me with any account statements or documentation regarding the alleged debts. Experian continues to close my disputes stating the collection agency has certified to the amounts owed. They have ignored my disputes regarding each amount being reported four to five times each month and refuse to require the collection agency provide documentation after I have informed Experian that this information is being withheld from me. This has been an on-going issue each month since 2015 and the pervasive, unfounded negative reporting has resulted in derogatory marks on my credit report and my public records.
Frequently Asked Questions
What is Complaint #5900233 about?
Complaint #5900233 was filed against Experian Information Solutions INC. regarding Credit reporting, credit repair services, or other personal consumer reports specifically about Problem with a credit reporting company's investigation into an existing problem. It was received by the CFPB on 2022-08-20T12:00:00-05:00.
How did Experian Information Solutions INC. respond to this complaint?
The company responded with: "Closed with explanation". The response was timely.
What is the risk level of this complaint?
See the risk assessment section for details on this complaint's risk profile.
How do I file a similar complaint?
You can file a complaint with the CFPB at consumerfinance.gov/complaint. Select the appropriate product category (Credit reporting, credit repair services, or other personal consumer reports) and describe your issue in detail.
Can I see other complaints against Experian Information Solutions INC.?
Yes, visit the Experian Information Solutions INC. company profile at readthecomplaint.com/company/experian-information-solutions-inc to see all complaints, risk scores, and analysis.
Disclaimer
This analysis is AI-generated based on publicly available CFPB complaint data. It does not constitute financial or legal advice.