Checking or savings account -- Managing an account -- Complaint #5900179
Complaint Overview
Complaint ID: 5900179
Company: Wells Fargo & Company
Product: Checking or savings account
Sub-Product: Checking account
Issue: Managing an account
Sub-Issue: Problem using a debit or ATM card
State: Virginia
ZIP Code: 22408
Date Received: 2022-08-20T12:00:00-05:00
Date Sent to Company: 2022-08-20T12:00:00-05:00
Company Response: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Submitted Via: Web
Tags: Older American
Consumer Narrative
so for some backstory, I am a XXXX-year-old man that doesn't know how to access my bank account without one of my kids or grandkids helping me. I am on disability and XXXX and spend most of my time with my wife of over 35 years and son who is helping me write this. Details : I recently noticed a {$120.00} charge on my account and later showed it to my son, who said it was unusual ; initially, I thought it was a XXXX charge ; I contacted Wells Fargo earlier on XX/XX/XXXX and they refunded the charge on XX/XX/XXXX ; my son and I dug deeper in my account and discovered a charge of XXXX dating back to XX/XX/XXXX and almost every month until my complaint ; We discovered that the organization went by the aliases ( XXXX ) and ( XXXX XXXX ) and that it is not even located in the same state as me. This organization has stolen over {$2200.00} from my account in total. This is why I am requesting your assistance, as I have submitted a claim to Wells Fargo and they refused and closed my claim on XX/XX/XXXX. thank you for listening to me and thank you.
Frequently Asked Questions
What is Complaint #5900179 about?
Complaint #5900179 was filed against Wells Fargo & Company regarding Checking or savings account specifically about Managing an account. It was received by the CFPB on 2022-08-20T12:00:00-05:00.
How did Wells Fargo & Company respond to this complaint?
The company responded with: "Closed with explanation". The response was timely.
What is the risk level of this complaint?
See the risk assessment section for details on this complaint's risk profile.
How do I file a similar complaint?
You can file a complaint with the CFPB at consumerfinance.gov/complaint. Select the appropriate product category (Checking or savings account) and describe your issue in detail.
Can I see other complaints against Wells Fargo & Company?
Yes, visit the Wells Fargo & Company company profile at readthecomplaint.com/company/wells-fargo-company to see all complaints, risk scores, and analysis.
Disclaimer
This analysis is AI-generated based on publicly available CFPB complaint data. It does not constitute financial or legal advice.