Credit card or prepaid card -- Problem with a purchase shown on your statement -- Complaint #5899365
Complaint Overview
Complaint ID: 5899365
Company: Wells Fargo & Company
Product: Credit card or prepaid card
Sub-Product: General-purpose credit card or charge card
Issue: Problem with a purchase shown on your statement
Sub-Issue: Credit card company isn't resolving a dispute about a purchase on your statement
State: Maryland
ZIP Code: 21146
Date Received: 2022-08-20T12:00:00-05:00
Date Sent to Company: 2022-08-20T12:00:00-05:00
Company Response: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Submitted Via: Web
Consumer Narrative
Wells Fargo VISA, Customer Service Reference : Wells Fargo VISA ending XXXX On XXXX I charged {$160.00} to my Wells Fargo VISA as payment for my XXXX XXXX XXXX XXXX XXXX XXXX Maryland XXXX. That {$160.00} VISA charge has been in pending status since XXXX, and wont post. I called Wells Fargo VISA representative on XXXX and explained that I need to get this payment either POSTED or CANCELED. That representative suggested that I check back in a couple of days. I called back today XXXX and talked to another representative and explained the same thing to them ad nauseam. At this writing the {$160.00} transaction remains in limbo as pending, and wont post. Once again, I need to get this payment either POSTED or CANCELED. The payment is due now, not latter to USPS. The 2nd representative seemed to be clueless as to getting this accomplished. She put me on hold about six ( 6 ) times to speak to her team members and then came back to the phone to regurgitate what her team members told her to say.she is TOTALLY CLUELESS, no help what so ever. Today, I emailed the person ( XXXX XXXX XXXX ) who is listed on my account ( s ) as personal banker and explained all of this ad nauseam, but have not heard back. My understanding from a prior XXXX email is that although he is listed as personal banker on my account ( s ), in reality XXXX is not a personal banker on my account ( s ). Get the email from XXXX and fill in the blanks on that one!!! I called the USPS XXXX listed on the Wells Fargo alert email, and USPS was not able to help. USPS indicated that this is a Wells Fargo VISA error, and Wells Fargo VISA needs to fix it ASAP!!!! So, back to where I started, I need to get this payment either POSTED or CANCELED ASAP! Address questions ASAP!
Frequently Asked Questions
What is Complaint #5899365 about?
Complaint #5899365 was filed against Wells Fargo & Company regarding Credit card or prepaid card specifically about Problem with a purchase shown on your statement. It was received by the CFPB on 2022-08-20T12:00:00-05:00.
How did Wells Fargo & Company respond to this complaint?
The company responded with: "Closed with explanation". The response was timely.
What is the risk level of this complaint?
See the risk assessment section for details on this complaint's risk profile.
How do I file a similar complaint?
You can file a complaint with the CFPB at consumerfinance.gov/complaint. Select the appropriate product category (Credit card or prepaid card) and describe your issue in detail.
Can I see other complaints against Wells Fargo & Company?
Yes, visit the Wells Fargo & Company company profile at readthecomplaint.com/company/wells-fargo-company to see all complaints, risk scores, and analysis.
Disclaimer
This analysis is AI-generated based on publicly available CFPB complaint data. It does not constitute financial or legal advice.