Credit card or prepaid card -- Problem with a purchase shown on your statement -- Complaint #5898174
Complaint Overview
Complaint ID: 5898174
Company: Barclays Bank Delaware
Product: Credit card or prepaid card
Sub-Product: General-purpose credit card or charge card
Issue: Problem with a purchase shown on your statement
Sub-Issue: Card was charged for something you did not purchase with the card
State: Illinois
ZIP Code: 60004
Date Received: 2022-08-19T12:00:00-05:00
Date Sent to Company: 2022-08-19T12:00:00-05:00
Company Response: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Submitted Via: Web
Consumer Narrative
XX/XX/XXXX Barclays calls to report suspicious activity and have me confirm fraudulent and non-fraudulent activity XX/XX/XXXX I call Barclays 5 times to confirm them to charge me for verified transaction of {$540.00} from XXXX XX/XX/XXXX Barclays add back into transaction history a fraudulent charge of {$190.00} made on XXXX at XXXX XXXX XXXX XXXX XXXXpresent I file police report due to the ongoing fraud activity with my identify and credit card info being stolen I call XXXX XXXX XXXX who confirms purchase made online, picked up in a store over an hour away from me on XXXX. XXXX XXXX XXXX also confirms what was purchased as XXXX XXXX XXXX XXXX. XXXX will not release video to me, IP address of purchase and confirms that they provided all my identity information to Barclays. Barclays confirms that XXXX was able to verify my information all of which was stolen and states that I made the purchase. Then the charge is removed by Barclays XX/XX/XXXX. XX/XX/XXXX Barclays adds back in the XXXX XXXX XXXX charge XX/XX/XXXX I call Barclays who says they have the right to change their investigation decision and XXXX verified my stolen identity XXXX can not confirm that I picked up the shoes at the XXXX XXXXXXXX XXXX XXXXXXXX on XXXX. I am not the person in the video.
Frequently Asked Questions
What is Complaint #5898174 about?
Complaint #5898174 was filed against Barclays Bank Delaware regarding Credit card or prepaid card specifically about Problem with a purchase shown on your statement. It was received by the CFPB on 2022-08-19T12:00:00-05:00.
How did Barclays Bank Delaware respond to this complaint?
The company responded with: "Closed with explanation". The response was timely.
What is the risk level of this complaint?
See the risk assessment section for details on this complaint's risk profile.
How do I file a similar complaint?
You can file a complaint with the CFPB at consumerfinance.gov/complaint. Select the appropriate product category (Credit card or prepaid card) and describe your issue in detail.
Can I see other complaints against Barclays Bank Delaware?
Yes, visit the Barclays Bank Delaware company profile at readthecomplaint.com/company/barclays-bank-delaware to see all complaints, risk scores, and analysis.
Disclaimer
This analysis is AI-generated based on publicly available CFPB complaint data. It does not constitute financial or legal advice.