Money transfer, virtual currency, or money service -- Other transaction problem -- Complaint #5897450
Complaint Overview
Complaint ID: 5897450
Company: Block, INC.
Product: Money transfer, virtual currency, or money service
Sub-Product: Domestic (US) money transfer
Issue: Other transaction problem
State: Pennsylvania
ZIP Code: 19111
Date Received: 2022-08-19T12:00:00-05:00
Date Sent to Company: 2022-08-19T12:00:00-05:00
Company Response: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Submitted Via: Web
Tags: Older American
Consumer Narrative
On XX/XX/2022 someone named Her ( XXXX XXXX ), who I have never heard of, made four requests from my Cash App, all for {$1000.00}. I got emails from Cash App at XXXX, XXXX, XXXX and XXXX regarding the requests. The first three were refunded by Cash App at XXXX, XXXX XXXX and XXXX XXXX with the message : " For your protection, your {$1000.00} payment to Her was refunded. '' The fourth attempt was completed without a refund. At XXXX I was sent an email saying- " XXXX ( my email ) has been unlinked from your XXXX account. If you did not request this change, please let us know, '' but I was not at my computer or phone then. I contacted Cash App as soon as i realized all of these transactions were going on and that I did not request my email to be unlinked. I was told by Cash App Support that the scammers then added the email XXXX to my account. I filed a formal request for support at XXXX XXXX on XX/XX/XXXX. I was told that someone from investigation department would contact me about the incident. No one ever spoke to me in an investigation. This all happened in one afternoon, without any knowledge of mine. I contacted Cash App as soon as I found out about it. I was told by email on XX/XX/XXXX that my appeal was denied and that I authorized this person to have {$1000.00} taken from my account, without anyone ever contacting me from Cash App. The email said " My name is XXXX with Cash App Dispute, thanks for reaching out and I appreciate your patience while I reviewed your dispute claim. Based on the information available, our investigation led us to determine that this transaction was authorized by you or someone you authorized to use your credentials and no error occurred. As a result, your dispute has been closed. '' I filed an appeal to this decision and was told by email on XX/XX/XXXX " After reviewing your account, I was able to verify that the payment reported in this case has already been reported previously in case XXXX and they already provided you an answer regarding this dispute. Unfortunately we can not treat the transaction differently, review the previous case to know how to move on forward. I am confident that we have provided you with the correct information based on the information we've discussed, and we may not have additional details to provide. that since my case had already been decided that nothing could be done. " I do want to emphasize that I had supportive contact with customer services people, who referred my case to Cash App disputes who were to contact me about the situation, but never did and made their decision with no documentation. .
Frequently Asked Questions
What is Complaint #5897450 about?
Complaint #5897450 was filed against Block, INC. regarding Money transfer, virtual currency, or money service specifically about Other transaction problem. It was received by the CFPB on 2022-08-19T12:00:00-05:00.
How did Block, INC. respond to this complaint?
The company responded with: "Closed with explanation". The response was timely.
What is the risk level of this complaint?
See the risk assessment section for details on this complaint's risk profile.
How do I file a similar complaint?
You can file a complaint with the CFPB at consumerfinance.gov/complaint. Select the appropriate product category (Money transfer, virtual currency, or money service) and describe your issue in detail.
Can I see other complaints against Block, INC.?
Yes, visit the Block, INC. company profile at readthecomplaint.com/company/block-inc to see all complaints, risk scores, and analysis.
Disclaimer
This analysis is AI-generated based on publicly available CFPB complaint data. It does not constitute financial or legal advice.