Vehicle loan or lease -- Managing the loan or lease -- Complaint #5894307
Complaint Overview
Complaint ID: 5894307
Company: Truist Financial Corporation
Product: Vehicle loan or lease
Sub-Product: Loan
Issue: Managing the loan or lease
Sub-Issue: Billing problem
State: Georgia
ZIP Code: 31410
Date Received: 2022-08-18T12:00:00-05:00
Date Sent to Company: 2022-08-18T12:00:00-05:00
Company Response: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Submitted Via: Web
Consumer Narrative
In XXXX of XXXX I was behind on my car payment, the company reached out advising I owed {$900.00} to include some NSF fees. They advised I didn't have to pay the late fees and that it would not affect my " late '' status. I paid {$450.00} and then another {$220.00} and requested a detailed statement history to include payments since I believed I had already paid the NSF fees. Fast forward to today, it is now XX/XX/XXXX - I have refused payment until I receive the paperwork needed to confirm I have not been double billed, over charged, XXXX and I have still not received it. They are now saying I owe {$1200.00} ( my car payment is only {$320.00} ) Please make it make sense, I owe {$900.00}, pay {$670.00} which would leave {$220.00}, plus {$320.00} for XXXX and {$320.00} for XXXX which only totals up to be {$870.00} - I am not getting ANY answers, and I feel like they are HIDING something because they are refusing to provide me with documentation to review. There is XXXX way possible to confirm anything, and all the months I'm having issues with the statements are NOT available on the online portal.
Frequently Asked Questions
What is Complaint #5894307 about?
Complaint #5894307 was filed against Truist Financial Corporation regarding Vehicle loan or lease specifically about Managing the loan or lease. It was received by the CFPB on 2022-08-18T12:00:00-05:00.
How did Truist Financial Corporation respond to this complaint?
The company responded with: "Closed with explanation". The response was timely.
What is the risk level of this complaint?
See the risk assessment section for details on this complaint's risk profile.
How do I file a similar complaint?
You can file a complaint with the CFPB at consumerfinance.gov/complaint. Select the appropriate product category (Vehicle loan or lease) and describe your issue in detail.
Can I see other complaints against Truist Financial Corporation?
Yes, visit the Truist Financial Corporation company profile at readthecomplaint.com/company/truist-financial-corporation to see all complaints, risk scores, and analysis.
Disclaimer
This analysis is AI-generated based on publicly available CFPB complaint data. It does not constitute financial or legal advice.