Money transfer, virtual currency, or money service -- Fraud or scam -- Complaint #5881712
Complaint Overview
Complaint ID: 5881712
Company: Moneygram Payment Systems Worldwide INC
Product: Money transfer, virtual currency, or money service
Sub-Product: Foreign currency exchange
Issue: Fraud or scam
State: New York
ZIP Code: 13501
Date Received: 2022-08-15T12:00:00-05:00
Date Sent to Company: 2022-08-16T12:00:00-05:00
Company Response: Closed with monetary relief
Timely Response: Yes
Consumer Disputed: N/A
Submitted Via: Web
Consumer Narrative
Money Gram Transfer Issues - funds were never made available to the receiver on the disclosed date of availability. I made a money transfer through Money Gram on XX/XX/2022. According to the receipt, the transaction completed on XX/XX/XXXX and the fund will be available on my receiver account on XX/XX/XXXX. My receiver never received the money. I filed a complaint and I waited almost 90 days for the resolution. On XX/XX/XXXX, their investigation team made a conclusion that the error in fact occurred. Conclusion After completing our investigation, we have determined that an error may have in fact occurred with your transaction. We apologize for the delay in the funds being made available. Our records show that the transaction was successfully received on XXXX XX/XX/2022. As such, you are entitled to a refund of the transfer fee paid with this transaction, which was $ XXXX.They only refunded me the transfer fee which is {$0.00} because it was my first time using money gram and they have {$0.00} transfer fee promotion for the first time user. I was not happy with the resolution. I emailed their customer support and when called, they have put me on hold, transfer me to one department to another and told me that my case was closed. There is nothing I could do and to put another complaint and wait another 90 days. I put in another complaint on XX/XX/XXXX and never received any notification regarding the complaint except the confirmation email saying theyve received my complaint. And it has been 15 days since. I call again today and was put on hold, transfer from one department to another department again and again. I asked them to transfer me to the resolution department but my request got denied. I emailed them but no response back. I can not get to anywhere. This is frustrating. I called and emailed them saying this have a proof of both me and my receiver bank statement from the month of XXXX. Money Gram took my money out but my receiver never received the funding. Their customer support can not help me with anything except putting me on hold and repeating the resolution. I would like to put a complaint against Money Gram. I believe I am not the only customer that being ripped off my this company. Thank you.
Frequently Asked Questions
What is Complaint #5881712 about?
Complaint #5881712 was filed against Moneygram Payment Systems Worldwide INC regarding Money transfer, virtual currency, or money service specifically about Fraud or scam. It was received by the CFPB on 2022-08-15T12:00:00-05:00.
How did Moneygram Payment Systems Worldwide INC respond to this complaint?
The company responded with: "Closed with monetary relief". The response was timely.
What is the risk level of this complaint?
See the risk assessment section for details on this complaint's risk profile.
How do I file a similar complaint?
You can file a complaint with the CFPB at consumerfinance.gov/complaint. Select the appropriate product category (Money transfer, virtual currency, or money service) and describe your issue in detail.
Can I see other complaints against Moneygram Payment Systems Worldwide INC?
Yes, visit the Moneygram Payment Systems Worldwide INC company profile at readthecomplaint.com/company/moneygram-payment-systems-worldwide-inc to see all complaints, risk scores, and analysis.
Disclaimer
This analysis is AI-generated based on publicly available CFPB complaint data. It does not constitute financial or legal advice.