Money transfer, virtual currency, or money service -- Other transaction problem -- Complaint #5880749
Complaint Overview
Complaint ID: 5880749
Company: Discover Bank
Product: Money transfer, virtual currency, or money service
Sub-Product: Domestic (US) money transfer
Issue: Other transaction problem
State: North Carolina
ZIP Code: 27560
Date Received: 2022-08-15T12:00:00-05:00
Date Sent to Company: 2022-08-15T12:00:00-05:00
Company Response: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Submitted Via: Web
Consumer Narrative
On XX/XX/XXXX, I set up online a wire transfer of {$22000.00} to my friend XXXX XXXX. The transfer has never been delivered to his bank account. I received an email on XX/XX/XXXX, asking me to contact the bank at XXXX. During the phone conversation, I was asked to provide more information to complete the transfer, including very private personal information about my friend, the wire transfer recipient. This is very suspicious request especially over the phone, because I have made multiple wire transfers from other banks previously, have never been asked for such information. My request to provide the support documentation for such request was not satisfied, and was told that without that information the transfer could not be processed. Therefore, I asked the bank to cancel the wire transfer and return the fund to my account. I was assured it should be back in 3 to 5 business days. Now after 20 days passed, I havent seen money back to my account. And nothing from the bank explains what is going on. An inquiry message to the bank on XX/XX/XXXX, ended up with the request my phone call to the same number without much sincere help. I was assured the issue would be solved and money back on this Monday XX/XX/XXXX, yet nothing happened.
Frequently Asked Questions
What is Complaint #5880749 about?
Complaint #5880749 was filed against Discover Bank regarding Money transfer, virtual currency, or money service specifically about Other transaction problem. It was received by the CFPB on 2022-08-15T12:00:00-05:00.
How did Discover Bank respond to this complaint?
The company responded with: "Closed with explanation". The response was timely.
What is the risk level of this complaint?
See the risk assessment section for details on this complaint's risk profile.
How do I file a similar complaint?
You can file a complaint with the CFPB at consumerfinance.gov/complaint. Select the appropriate product category (Money transfer, virtual currency, or money service) and describe your issue in detail.
Can I see other complaints against Discover Bank?
Yes, visit the Discover Bank company profile at readthecomplaint.com/company/discover-bank to see all complaints, risk scores, and analysis.
Disclaimer
This analysis is AI-generated based on publicly available CFPB complaint data. It does not constitute financial or legal advice.