Mortgage -- Applying for a mortgage or refinancing an existing mortgage -- Complaint #5880716
Complaint Overview
Complaint ID: 5880716
Company: Wells Fargo & Company
Product: Mortgage
Sub-Product: Conventional home mortgage
Issue: Applying for a mortgage or refinancing an existing mortgage
State: Illinois
ZIP Code: 60502
Date Received: 2022-08-15T12:00:00-05:00
Date Sent to Company: 2022-08-15T12:00:00-05:00
Company Response: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Submitted Via: Web
Consumer Narrative
My soon-to-be ex-wife and I are going through a divorce. In XXXX XXXX she placed the mortgage in a 6 month Covid-19 hardship forbearance telling Wells Fargo she was experiencing a hardship related to Covid-19. She extended the Forbearance for 3 months in XX/XX/XXXX and then for another 3 months in XXXX XXXX. There was never a hardship related to Covid-19, in fact, we are both fully employed and benefitted greatly from Covid-19 ( She is a XXXX, I am in XXXX XXXX ). Our income only increased and increased greatly. She used the forbearance to avoid paying the mortgage and instead, to take several dozen out of state trips. She frauded Wells Fargo and the Federal Government out of tens of thousands of dollars. The past due amount was in excess of {$50000.00} and she fraudulently extended the mortgage from a 15 year loan to a 40 year loan with the same 2.7 % interest rate. This is not an individual who was negatively impacted by the Covid-19 pandemic and is utilizing the less fortunate for her personal gain. This individual had more than enough liquid assets ( cash ) to pay the past due amount 2 times over. She chose to default on the loan to be eligible for the streamlined mo Wells Fargo Account # XXXX
Frequently Asked Questions
What is Complaint #5880716 about?
Complaint #5880716 was filed against Wells Fargo & Company regarding Mortgage specifically about Applying for a mortgage or refinancing an existing mortgage. It was received by the CFPB on 2022-08-15T12:00:00-05:00.
How did Wells Fargo & Company respond to this complaint?
The company responded with: "Closed with explanation". The response was timely.
What is the risk level of this complaint?
See the risk assessment section for details on this complaint's risk profile.
How do I file a similar complaint?
You can file a complaint with the CFPB at consumerfinance.gov/complaint. Select the appropriate product category (Mortgage) and describe your issue in detail.
Can I see other complaints against Wells Fargo & Company?
Yes, visit the Wells Fargo & Company company profile at readthecomplaint.com/company/wells-fargo-company to see all complaints, risk scores, and analysis.
Disclaimer
This analysis is AI-generated based on publicly available CFPB complaint data. It does not constitute financial or legal advice.