Vehicle loan or lease -- Problems at the end of the loan or lease -- Complaint #5878138
Complaint Overview
Complaint ID: 5878138
Company: Nissan Motor Acceptance Company LLC
Product: Vehicle loan or lease
Sub-Product: Lease
Issue: Problems at the end of the loan or lease
Sub-Issue: Problem when attempting to purchase vehicle at the end of the lease
State: California
ZIP Code: 92570
Date Received: 2022-08-14T12:00:00-05:00
Date Sent to Company: 2022-08-31T12:00:00-05:00
Company Response: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Submitted Via: Web
Consumer Narrative
My wife ( XXXX XXXX XXXX had a lease with XXXX XXXX. We decided to purchase the vehicle at the end of the lease ( we are a few months away. When we contacted the dealer- the direction on the website- they told us we were REQUIRED to finance with the dealership or someone they refer us to. That is not in our lease agreement and the rates were much higher than what was available to us from other sources. When I called XXXX XXXX they told us this was a common occurrence at the dealership - common enough that XXXX XXXX had decided consumers would not have to deal with the local dealership - and XXXX XXXX professionally handled our transition from a lease to a loan with XXXX XXXXXXXX XXXX XXXX. I spoke to the Area Manager for XXXX XXXX- and he said he knows this happens and they are working on it? I told him that is an outrageous answer - people that are defrauding their clients should be fired! Basically the people at XXXX XXXX -including the sales person and business manager lied to us about our lease agreement to trick us into taking a loan with one of their partners so - in their words " they could make some money on the loan '' ... They didn't just try to sell it- they said it would be required - and they would sue us and attempt to rescind the purchase if we got a loan with another financing agency. I am sure they would catch some people in this net but it is fraud, illegal and clearly unethical. We had to spend additional time to get this completed ( which it now has been completed ). We believe some compensation for us is in order ; and some sanctions against the dealership should be imposed... Thank you
Frequently Asked Questions
What is Complaint #5878138 about?
Complaint #5878138 was filed against Nissan Motor Acceptance Company LLC regarding Vehicle loan or lease specifically about Problems at the end of the loan or lease. It was received by the CFPB on 2022-08-14T12:00:00-05:00.
How did Nissan Motor Acceptance Company LLC respond to this complaint?
The company responded with: "Closed with explanation". The response was timely.
What is the risk level of this complaint?
See the risk assessment section for details on this complaint's risk profile.
How do I file a similar complaint?
You can file a complaint with the CFPB at consumerfinance.gov/complaint. Select the appropriate product category (Vehicle loan or lease) and describe your issue in detail.
Can I see other complaints against Nissan Motor Acceptance Company LLC?
Yes, visit the Nissan Motor Acceptance Company LLC company profile at readthecomplaint.com/company/nissan-motor-acceptance-company-llc to see all complaints, risk scores, and analysis.
Disclaimer
This analysis is AI-generated based on publicly available CFPB complaint data. It does not constitute financial or legal advice.