Checking or savings account -- Managing an account -- Complaint #5875919
Complaint Overview
Complaint ID: 5875919
Company: Citizens Financial Group, INC.
Product: Checking or savings account
Sub-Product: Checking account
Issue: Managing an account
Sub-Issue: Deposits and withdrawals
State: Pennsylvania
ZIP Code: 19320
Date Received: 2022-08-13T12:00:00-05:00
Date Sent to Company: 2022-08-13T12:00:00-05:00
Company Response: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Submitted Via: Web
Consumer Narrative
XX/XX/2022 I deposited {$100.00} through an ATM to my checking account at the Citizens bank located at XXXX XXXX XXXX XXXX in XXXX, PA. The ATM gave me a receipt but did not put the money in my account. I immediately noticed this while at the ATM and walked to the bank teller to ask for my money since I need it for diapers and food. The bank refused to give me the money despite my receipt.
Frequently Asked Questions
What is Complaint #5875919 about?
Complaint #5875919 was filed against Citizens Financial Group, INC. regarding Checking or savings account specifically about Managing an account. It was received by the CFPB on 2022-08-13T12:00:00-05:00.
How did Citizens Financial Group, INC. respond to this complaint?
The company responded with: "Closed with explanation". The response was timely.
What is the risk level of this complaint?
See the risk assessment section for details on this complaint's risk profile.
How do I file a similar complaint?
You can file a complaint with the CFPB at consumerfinance.gov/complaint. Select the appropriate product category (Checking or savings account) and describe your issue in detail.
Can I see other complaints against Citizens Financial Group, INC.?
Yes, visit the Citizens Financial Group, INC. company profile at readthecomplaint.com/company/citizens-financial-group-inc to see all complaints, risk scores, and analysis.
Disclaimer
This analysis is AI-generated based on publicly available CFPB complaint data. It does not constitute financial or legal advice.