Credit card or prepaid card -- Advertising and marketing, including promotional offers -- Complaint #5875889
Complaint Overview
Complaint ID: 5875889
Company: American Express Company
Product: Credit card or prepaid card
Sub-Product: General-purpose credit card or charge card
Issue: Advertising and marketing, including promotional offers
Sub-Issue: Didn't receive advertised or promotional terms
State: Florida
ZIP Code: 33573
Date Received: 2022-08-13T12:00:00-05:00
Date Sent to Company: 2022-08-13T12:00:00-05:00
Company Response: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Submitted Via: Web
Tags: Servicemember
Consumer Narrative
Was offered points for charging {$2000.00} on the card in 3 months Started using the card as soon as I received in the mail which was XX/XX/XXXX annual charge for use of card was charged XX/XX/XXXX assumed had until XX/XX/XXXX to charge because this was not clear But while using the card out of town I attempted to use the card and got a not authorized notice so assumed I had reached my balance of {$2000.00} and met the requirements Unfortunately when I returned from my trip I had a XXXX in the family then XXXXXXXX XXXX I then just contacted them looking for my points and were told above When contacted them were told no it started XX/XX/XXXX? and sorry It would be extremely difficult to charge on a card when I dont have it in my possession
Frequently Asked Questions
What is Complaint #5875889 about?
Complaint #5875889 was filed against American Express Company regarding Credit card or prepaid card specifically about Advertising and marketing, including promotional offers. It was received by the CFPB on 2022-08-13T12:00:00-05:00.
How did American Express Company respond to this complaint?
The company responded with: "Closed with explanation". The response was timely.
What is the risk level of this complaint?
See the risk assessment section for details on this complaint's risk profile.
How do I file a similar complaint?
You can file a complaint with the CFPB at consumerfinance.gov/complaint. Select the appropriate product category (Credit card or prepaid card) and describe your issue in detail.
Can I see other complaints against American Express Company?
Yes, visit the American Express Company company profile at readthecomplaint.com/company/american-express-company to see all complaints, risk scores, and analysis.
Disclaimer
This analysis is AI-generated based on publicly available CFPB complaint data. It does not constitute financial or legal advice.