Credit card or prepaid card -- Problem with a purchase shown on your statement -- Complaint #5874841
Complaint Overview
Complaint ID: 5874841
Company: Capital One Financial Corporation
Product: Credit card or prepaid card
Sub-Product: General-purpose credit card or charge card
Issue: Problem with a purchase shown on your statement
Sub-Issue: Credit card company isn't resolving a dispute about a purchase on your statement
State: New York
ZIP Code: 10583
Date Received: 2022-08-13T12:00:00-05:00
Date Sent to Company: 2022-08-13T12:00:00-05:00
Company Response: Closed with monetary relief
Timely Response: Yes
Consumer Disputed: N/A
Submitted Via: Web
Consumer Narrative
XX/XX/XXXX I sent an XXXX envelop to XXXX The clerk guaranteed time to deliver envelop is XXXX weeks ( XX/XX/XXXX ) Today is XX/XX/XXXX and package is not delivered or XXXX has not received Please have the XXXX XXXX send me a copy of receipt signed by recipient if misdelivered It is also shocking that an envelop can take 3+ weeks to send by AIRMAIL! If they can not produce signed receipt be sender then I want credit for XX/XX/XXXX charge {$13.00} for services NOT rendered
Frequently Asked Questions
What is Complaint #5874841 about?
Complaint #5874841 was filed against Capital One Financial Corporation regarding Credit card or prepaid card specifically about Problem with a purchase shown on your statement. It was received by the CFPB on 2022-08-13T12:00:00-05:00.
How did Capital One Financial Corporation respond to this complaint?
The company responded with: "Closed with monetary relief". The response was timely.
What is the risk level of this complaint?
See the risk assessment section for details on this complaint's risk profile.
How do I file a similar complaint?
You can file a complaint with the CFPB at consumerfinance.gov/complaint. Select the appropriate product category (Credit card or prepaid card) and describe your issue in detail.
Can I see other complaints against Capital One Financial Corporation?
Yes, visit the Capital One Financial Corporation company profile at readthecomplaint.com/company/capital-one-financial-corporation to see all complaints, risk scores, and analysis.
Disclaimer
This analysis is AI-generated based on publicly available CFPB complaint data. It does not constitute financial or legal advice.