Checking or savings account -- Closing an account -- Complaint #5872097
Complaint Overview
Complaint ID: 5872097
Company: Discover Bank
Product: Checking or savings account
Sub-Product: Savings account
Issue: Closing an account
Sub-Issue: Company closed your account
State: Texas
ZIP Code: 75104
Date Received: 2022-08-12T12:00:00-05:00
Date Sent to Company: 2022-08-12T12:00:00-05:00
Company Response: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Submitted Via: Web
Consumer Narrative
Discover Bank closed my joint savings account with no forewarning, provided no reason, just a " business decision, '' and will not generate the check for my deposited savings for a full 60 days. They are withholding all of my money for a MINIMUM of 60 days and they can not or will not tell me the reason or transfer me to someone who can. I am furious beyond words. Looking online, I see several other stories about a new overactive safety algorithm to detect fraud closing other accounts, but all we've done is submit two initial deposits, and I submitted an entirely legitimate workplace check while my workplace was verifying the account to set up partial the direct deposit into my Discover savings account. I had heard such good things about Discover and Discover 's customer service and I am absolutely crushed that I have to find a different company to work with after what I could frankly call a betrayal of my trust and what should be an ILLEGAL hold on my money.
Frequently Asked Questions
What is Complaint #5872097 about?
Complaint #5872097 was filed against Discover Bank regarding Checking or savings account specifically about Closing an account. It was received by the CFPB on 2022-08-12T12:00:00-05:00.
How did Discover Bank respond to this complaint?
The company responded with: "Closed with explanation". The response was timely.
What is the risk level of this complaint?
See the risk assessment section for details on this complaint's risk profile.
How do I file a similar complaint?
You can file a complaint with the CFPB at consumerfinance.gov/complaint. Select the appropriate product category (Checking or savings account) and describe your issue in detail.
Can I see other complaints against Discover Bank?
Yes, visit the Discover Bank company profile at readthecomplaint.com/company/discover-bank to see all complaints, risk scores, and analysis.
Disclaimer
This analysis is AI-generated based on publicly available CFPB complaint data. It does not constitute financial or legal advice.