Money transfer, virtual currency, or money service -- Money was not available when promised -- Complaint #5864755
Complaint Overview
Complaint ID: 5864755
Company: Block, INC.
Product: Money transfer, virtual currency, or money service
Sub-Product: Domestic (US) money transfer
Issue: Money was not available when promised
State: Texas
ZIP Code: 75231
Date Received: 2022-08-10T12:00:00-05:00
Date Sent to Company: 2022-08-10T12:00:00-05:00
Company Response: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Submitted Via: Web
Tags: Older American, Servicemember
Consumer Narrative
I entered into an agreement with Square, an online company processing credit cards for small business. Between XX/XX/XXXX and XX/XX/XXXX I processed {$22000.00} in customer charges at my estate liquidation Sale. Square is now refusing to deposit those funds to my bank account as promised. Further more the sent an email stating the were deactivating my account and would holding my funds for 90 days. The did not give an explanation or contact info. I dug up a consumer call XXXX in XXXX. Talked to at least 10 different people. No help. I tried to contact the '' corporate offices '' in XXXX and their phone number just sends you backto the XXXX call center where they read from some script. I am XXXX and aside from Social Security make a little income from estate liquidations. I had to pay my client {$21000.00} today out of my ownsavings. I do not know if or when this company will release my funds. At this point I would like to see them sued for elderly abuse, financial fraud, personal injury from the fear and anxiety brought on by their failure to do as promised, as well as false advertising!
Frequently Asked Questions
What is Complaint #5864755 about?
Complaint #5864755 was filed against Block, INC. regarding Money transfer, virtual currency, or money service specifically about Money was not available when promised. It was received by the CFPB on 2022-08-10T12:00:00-05:00.
How did Block, INC. respond to this complaint?
The company responded with: "Closed with explanation". The response was timely.
What is the risk level of this complaint?
See the risk assessment section for details on this complaint's risk profile.
How do I file a similar complaint?
You can file a complaint with the CFPB at consumerfinance.gov/complaint. Select the appropriate product category (Money transfer, virtual currency, or money service) and describe your issue in detail.
Can I see other complaints against Block, INC.?
Yes, visit the Block, INC. company profile at readthecomplaint.com/company/block-inc to see all complaints, risk scores, and analysis.
Disclaimer
This analysis is AI-generated based on publicly available CFPB complaint data. It does not constitute financial or legal advice.