Credit reporting, credit repair services, or other personal consumer reports -- Problem with fraud alerts or security freezes -- Complaint #5864248
Complaint Overview
Complaint ID: 5864248
Company: Experian Information Solutions INC.
Product: Credit reporting, credit repair services, or other personal consumer reports
Sub-Product: Credit reporting
Issue: Problem with fraud alerts or security freezes
State: Oregon
ZIP Code: 97007
Date Received: 2022-08-10T12:00:00-05:00
Date Sent to Company: 2022-08-10T12:00:00-05:00
Company Response: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Submitted Via: Web
Tags: Servicemember
Consumer Narrative
I was recently victim to fraud. There were two attempts on XX/XX/22. Someone tried to apply for credit in my name. I don't know how this happened as my credit is locked with all three entities. XXXX and XXXX caught it and notified me. I was able to place a fraud alert with them. The issues is I am not able to access my Experian account, even though I have a lock on it they still gave the creditor access to my report. I have tried several times by phone and had hours of endless searching for an email address, online service department, chat options and any other way for me to contact the company. None of the phone numbers I could find will transfer me to a live person to get the situation taken care of their system just hangs up on me and tells me to go to the website, which I am not able to access. When I try to get my Experian web account the password isn't working. I attempted a reset and get messages Experian is sending the information to an email that is not mine. Experian has made it impossible for consumers and especially consumers victim to fraud to get issues resolved. They do not provided valid phone numbers for resolution for multiple issues. Where is there accountability and responsibility to the consumers they monitor? 1. I can not access my web account and the password reset is sending information to an email that is not mine. 2. customer service numbers are recorded and will not transfer to a live person to get resolution for complicated issues 3. no email or chat options are available to get a hold of the company for resolution and fraud alert to this serious and multifaceted issue 4. they are handing out my information and it appears the website or data basis have been compromised. 5.they are essential for my credit safety and reporting but have no way for me to get a hold of them when there is a serious issue.
Frequently Asked Questions
What is Complaint #5864248 about?
Complaint #5864248 was filed against Experian Information Solutions INC. regarding Credit reporting, credit repair services, or other personal consumer reports specifically about Problem with fraud alerts or security freezes. It was received by the CFPB on 2022-08-10T12:00:00-05:00.
How did Experian Information Solutions INC. respond to this complaint?
The company responded with: "Closed with explanation". The response was timely.
What is the risk level of this complaint?
See the risk assessment section for details on this complaint's risk profile.
How do I file a similar complaint?
You can file a complaint with the CFPB at consumerfinance.gov/complaint. Select the appropriate product category (Credit reporting, credit repair services, or other personal consumer reports) and describe your issue in detail.
Can I see other complaints against Experian Information Solutions INC.?
Yes, visit the Experian Information Solutions INC. company profile at readthecomplaint.com/company/experian-information-solutions-inc to see all complaints, risk scores, and analysis.
Disclaimer
This analysis is AI-generated based on publicly available CFPB complaint data. It does not constitute financial or legal advice.