Checking or savings account -- Managing an account -- Complaint #5861278
Complaint Overview
Complaint ID: 5861278
Company: Paypal Holdings, INC
Product: Checking or savings account
Sub-Product: Other banking product or service
Issue: Managing an account
Sub-Issue: Problem accessing account
ZIP Code: XXXXX
Date Received: 2022-08-09T12:00:00-05:00
Date Sent to Company: 2022-08-09T12:00:00-05:00
Company Response: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Submitted Via: Web
Consumer Narrative
Hello, I have been using PayPal to receive payments for my XXXX business ( XXXX XXXX ) also I am using it sometimes to pay. On XX/XX/XXXX I give my PayPal account to one of my clients to send me payment, after that I got a mail from PayPal that my account is permanently limited then I got mail informing me that my account temporary limited and asking for some information to submit ( The mail that asking for Information arrived after the permanent limitation mail ). So I contacted PayPal customer services asking for the reason and they tell me the decision is final and didn't give me any clear reason. After days of searching and contacting my client who send the transaction. I discovered that he was using XXXX platform to convert his crypto coins and send them automatically to my PayPal account. I didn't know that he will use XXXX platform to send it to me. and my client didn't know that PayPal doesn't allow dealing with XXXX platform in my country XXXX. I really didn't do anything illegal. So I wish you help me get my account back ASAP.
Frequently Asked Questions
What is Complaint #5861278 about?
Complaint #5861278 was filed against Paypal Holdings, INC regarding Checking or savings account specifically about Managing an account. It was received by the CFPB on 2022-08-09T12:00:00-05:00.
How did Paypal Holdings, INC respond to this complaint?
The company responded with: "Closed with explanation". The response was timely.
What is the risk level of this complaint?
See the risk assessment section for details on this complaint's risk profile.
How do I file a similar complaint?
You can file a complaint with the CFPB at consumerfinance.gov/complaint. Select the appropriate product category (Checking or savings account) and describe your issue in detail.
Can I see other complaints against Paypal Holdings, INC?
Yes, visit the Paypal Holdings, INC company profile at readthecomplaint.com/company/paypal-holdings-inc to see all complaints, risk scores, and analysis.
Disclaimer
This analysis is AI-generated based on publicly available CFPB complaint data. It does not constitute financial or legal advice.