Credit card or prepaid card -- Credit monitoring or identity theft protection services -- Complaint #5861021
Complaint Overview
Complaint ID: 5861021
Company: Capital One Financial Corporation
Product: Credit card or prepaid card
Sub-Product: General-purpose credit card or charge card
Issue: Credit monitoring or identity theft protection services
Sub-Issue: Problem with product or service terms changing
State: Nevada
ZIP Code: 89701
Date Received: 2022-08-09T12:00:00-05:00
Date Sent to Company: 2022-08-09T12:00:00-05:00
Company Response: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Submitted Via: Web
Consumer Narrative
XX/XX/2019, Called Capital one to try to remove late payment because it was wrongly reported. called on XX/XX/XXXX at XXXX XXXX REF call XXXX XXXX
Frequently Asked Questions
What is Complaint #5861021 about?
Complaint #5861021 was filed against Capital One Financial Corporation regarding Credit card or prepaid card specifically about Credit monitoring or identity theft protection services. It was received by the CFPB on 2022-08-09T12:00:00-05:00.
How did Capital One Financial Corporation respond to this complaint?
The company responded with: "Closed with explanation". The response was timely.
What is the risk level of this complaint?
See the risk assessment section for details on this complaint's risk profile.
How do I file a similar complaint?
You can file a complaint with the CFPB at consumerfinance.gov/complaint. Select the appropriate product category (Credit card or prepaid card) and describe your issue in detail.
Can I see other complaints against Capital One Financial Corporation?
Yes, visit the Capital One Financial Corporation company profile at readthecomplaint.com/company/capital-one-financial-corporation to see all complaints, risk scores, and analysis.
Disclaimer
This analysis is AI-generated based on publicly available CFPB complaint data. It does not constitute financial or legal advice.