Mortgage -- Trouble during payment process -- Complaint #5857226
Complaint Overview
Complaint ID: 5857226
Company: Fifth Third Financial Corporation
Product: Mortgage
Sub-Product: Home equity loan or line of credit (HELOC)
Issue: Trouble during payment process
State: Ohio
ZIP Code: 45237
Date Received: 2022-08-08T12:00:00-05:00
Date Sent to Company: 2022-08-09T12:00:00-05:00
Company Response: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Submitted Via: Web
Tags: Older American
Consumer Narrative
bank not applying payments correctly Per XXXX no monies applied to principle per XXXX payment no monies applied to principle per XXXX payment no monies applied to principle which is not showing a decrease in principle amount have attempted to have bank correct stayed on phone 4 hours on phone agents disconnected twice one agent disconnected on call with agent transferring call neither called me back so, for three months my principle amount has not changed which means the interest that is being charged is being applied to a principle that should be lower.
Frequently Asked Questions
What is Complaint #5857226 about?
Complaint #5857226 was filed against Fifth Third Financial Corporation regarding Mortgage specifically about Trouble during payment process. It was received by the CFPB on 2022-08-08T12:00:00-05:00.
How did Fifth Third Financial Corporation respond to this complaint?
The company responded with: "Closed with explanation". The response was timely.
What is the risk level of this complaint?
See the risk assessment section for details on this complaint's risk profile.
How do I file a similar complaint?
You can file a complaint with the CFPB at consumerfinance.gov/complaint. Select the appropriate product category (Mortgage) and describe your issue in detail.
Can I see other complaints against Fifth Third Financial Corporation?
Yes, visit the Fifth Third Financial Corporation company profile at readthecomplaint.com/company/fifth-third-financial-corporation to see all complaints, risk scores, and analysis.
Disclaimer
This analysis is AI-generated based on publicly available CFPB complaint data. It does not constitute financial or legal advice.