Credit reporting, credit repair services, or other personal consumer reports -- Problem with a credit reporting company's investigation into an existing problem -- Complaint #5856854

Complaint Overview

Complaint ID: 5856854

Company: Experian Information Solutions INC.

Product: Credit reporting, credit repair services, or other personal consumer reports

Sub-Product: Credit reporting

Issue: Problem with a credit reporting company's investigation into an existing problem

Sub-Issue: Difficulty submitting a dispute or getting information about a dispute over the phone

State: California

ZIP Code: 932XX

Date Received: 2022-08-08T12:00:00-05:00

Date Sent to Company: 2022-08-08T12:00:00-05:00

Company Response: Closed with explanation

Timely Response: Yes

Consumer Disputed: N/A

Submitted Via: Web

Tags: Servicemember

Consumer Narrative

Experian Boost is not reporting my rent payments. I have linked my XXXX XXXX XXXX XXXX account to the Experian online and I do not see my rent payments counting toward increasing my score. Experian has also discriminated against me for many years by not allowing me to access my credit report despite sending my information to them. Furthermore, due to Experian not correctly reporting my credit usage my credit score is low. If this is not remediated immediately I will pursue legal action. I have done everything to prove my identity and I was a victim of Identity theft by compromised XXXX XXXX XXXX XXXX as well as XXXX leaking my information to other people. My phone keeps getting spam messages from phony companies. IF this is not dealt with immediately I will pursue legal action.

Frequently Asked Questions

What is Complaint #5856854 about?

Complaint #5856854 was filed against Experian Information Solutions INC. regarding Credit reporting, credit repair services, or other personal consumer reports specifically about Problem with a credit reporting company's investigation into an existing problem. It was received by the CFPB on 2022-08-08T12:00:00-05:00.

How did Experian Information Solutions INC. respond to this complaint?

The company responded with: "Closed with explanation". The response was timely.

What is the risk level of this complaint?

See the risk assessment section for details on this complaint's risk profile.

How do I file a similar complaint?

You can file a complaint with the CFPB at consumerfinance.gov/complaint. Select the appropriate product category (Credit reporting, credit repair services, or other personal consumer reports) and describe your issue in detail.

Can I see other complaints against Experian Information Solutions INC.?

Yes, visit the Experian Information Solutions INC. company profile at readthecomplaint.com/company/experian-information-solutions-inc to see all complaints, risk scores, and analysis.

Disclaimer

This analysis is AI-generated based on publicly available CFPB complaint data. It does not constitute financial or legal advice.

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