Credit reporting, credit repair services, or other personal consumer reports -- Improper use of your report -- Complaint #5856169
Complaint Overview
Complaint ID: 5856169
Company: Experian Information Solutions INC.
Product: Credit reporting, credit repair services, or other personal consumer reports
Sub-Product: Credit reporting
Issue: Improper use of your report
Sub-Issue: Credit inquiries on your report that you don't recognize
State: California
ZIP Code: 91350
Date Received: 2022-08-08T12:00:00-05:00
Date Sent to Company: 2022-08-08T12:00:00-05:00
Company Response: Closed with non-monetary relief
Timely Response: Yes
Consumer Disputed: N/A
Submitted Via: Web
Consumer Narrative
On XX/XX/XXXX I received an email alert from Experian.com stating that a Hard Inquiry from XXXX was done. Today, I contacted Experian to dispute the Inquiry. They said it will be removed and to contact XXXX XXXX. In addition, Experian.com asked if I was interested in a freeze that would restrict new inquiry to require my authorization. As of today, the Freeze should be in place. I contacted XXXX XXXX XXXX department to be transferred to Application services. They confirmed an application was received and approved. XXXX XXXX has blocked the card as of XX/XX/XXXX. They stated no cards were mailed. I was advised check with the XXXX XXXX XXXX to verify if any fraudulent change-of-address were filed. I am in the process of reporting the fraudulent inquiry to XXXX and XXXX. I am also checking with the XXXX XXXX XXXX for any fraudulent address change request.
Frequently Asked Questions
What is Complaint #5856169 about?
Complaint #5856169 was filed against Experian Information Solutions INC. regarding Credit reporting, credit repair services, or other personal consumer reports specifically about Improper use of your report. It was received by the CFPB on 2022-08-08T12:00:00-05:00.
How did Experian Information Solutions INC. respond to this complaint?
The company responded with: "Closed with non-monetary relief". The response was timely.
What is the risk level of this complaint?
See the risk assessment section for details on this complaint's risk profile.
How do I file a similar complaint?
You can file a complaint with the CFPB at consumerfinance.gov/complaint. Select the appropriate product category (Credit reporting, credit repair services, or other personal consumer reports) and describe your issue in detail.
Can I see other complaints against Experian Information Solutions INC.?
Yes, visit the Experian Information Solutions INC. company profile at readthecomplaint.com/company/experian-information-solutions-inc to see all complaints, risk scores, and analysis.
Disclaimer
This analysis is AI-generated based on publicly available CFPB complaint data. It does not constitute financial or legal advice.