Checking or savings account -- Opening an account -- Complaint #5853028
Complaint Overview
Complaint ID: 5853028
Company: Block, INC.
Product: Checking or savings account
Sub-Product: Checking account
Issue: Opening an account
Sub-Issue: Account opened as a result of fraud
State: New Jersey
ZIP Code: 07024
Date Received: 2022-08-07T12:00:00-05:00
Date Sent to Company: 2022-08-07T12:00:00-05:00
Company Response: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Submitted Via: Web
Tags: Older American
Consumer Narrative
For at least the 4TH TIME in the past several months, a FRAUDULENT UNAUTHORIZED ACCOUNT has been opened at Square Inc in the name of a member of my household, without our permission ( twice in my name, twice in my wife 's ). Square customer support has for the most part been unhelpful in resolving these issues. They ask us to login and close the account ourselves, which we can not do since we didn't open the account and do not have the login credentials. Or they tell us they will investigate, but they do not provide assurance that the accounts will be closed or follow-up to confirm whether or not that has happened. They are putting our identity at risk, repeatedly. A fraudster could currently be using one or more bank accounts in our names. We have asked them each time to close the fraudulent account, and we have also requested that they stop opening fraudulent accounts in our names. This past week, I received another ( THE XXXX ) Square business debit card, in my name and mailed to my address, for an account that I did not open. Each time this has happened, I have reached out to Square and also filed a new complaint with the CFPB in the hopes that they will finally put a stop to this. Please help us get Square to close these accounts and assure us that they will stop opening these fraudulent accounts in the future.
Frequently Asked Questions
What is Complaint #5853028 about?
Complaint #5853028 was filed against Block, INC. regarding Checking or savings account specifically about Opening an account. It was received by the CFPB on 2022-08-07T12:00:00-05:00.
How did Block, INC. respond to this complaint?
The company responded with: "Closed with explanation". The response was timely.
What is the risk level of this complaint?
See the risk assessment section for details on this complaint's risk profile.
How do I file a similar complaint?
You can file a complaint with the CFPB at consumerfinance.gov/complaint. Select the appropriate product category (Checking or savings account) and describe your issue in detail.
Can I see other complaints against Block, INC.?
Yes, visit the Block, INC. company profile at readthecomplaint.com/company/block-inc to see all complaints, risk scores, and analysis.
Disclaimer
This analysis is AI-generated based on publicly available CFPB complaint data. It does not constitute financial or legal advice.