Checking or savings account -- Problem with a lender or other company charging your account -- Complaint #5850439
Complaint Overview
Complaint ID: 5850439
Company: Hancock Whitney Bank
Product: Checking or savings account
Sub-Product: Checking account
Issue: Problem with a lender or other company charging your account
Sub-Issue: Transaction was not authorized
State: Alabama
ZIP Code: 366XX
Date Received: 2022-08-06T12:00:00-05:00
Date Sent to Company: 2022-08-06T12:00:00-05:00
Company Response: Closed with monetary relief
Timely Response: Yes
Consumer Disputed: N/A
Submitted Via: Web
Tags: Older American, Servicemember
Consumer Narrative
Hancock Whitney Bank located in XXXX Alabama authorized {$2800.00} be withdrawn from my XXXX XXXX XXXX XXXX account with a method of ACH which I am not familiar. The transaction occurred on XX/XX/2022. I received a letter from Hancock Whitney Bank advising me that a HOLD ALL FUNDS had been placed on all accounts. The bank stated that they had identified one or more items or transactions as possible violations of the terns of our Deposit Agreement. or they had received notice of possible claim to the funds at Hanck-Whitney Bank or party to an item or transactions I immediately went to the local branch in XXXX AL and the information was explained by XXXX XXXX , banker, that I didn't authorize his transaction and I went to file a complaint against XXXX XXXX XXXX XXXX XXXX I do not know anything about this company and have never done any business with this company. They have taken my funds using an ACH wire transfer. XXXX XXXX is the bank that requested the funds from Hancock Whitney Bank. Hancock Whitney Bank is stating I waited too long to file a claim against XXXX XXXX XXXX XXXX XXXX. I should have done so within two days of the funds being transferred. I was never made aware of the funds had been transferred until the US Postal Service deliver the letter to my mailbox. I need help because Hancock Whitney Bank is stating I waited too long. I thought all banks in the USA had insurance against thief of money especially since they sent my funds without requiring my signature on any forms. Does the law protect the bank NOT the person who trusted the bank to keep their hard- earned funds safe? I need help.
Frequently Asked Questions
What is Complaint #5850439 about?
Complaint #5850439 was filed against Hancock Whitney Bank regarding Checking or savings account specifically about Problem with a lender or other company charging your account. It was received by the CFPB on 2022-08-06T12:00:00-05:00.
How did Hancock Whitney Bank respond to this complaint?
The company responded with: "Closed with monetary relief". The response was timely.
What is the risk level of this complaint?
See the risk assessment section for details on this complaint's risk profile.
How do I file a similar complaint?
You can file a complaint with the CFPB at consumerfinance.gov/complaint. Select the appropriate product category (Checking or savings account) and describe your issue in detail.
Can I see other complaints against Hancock Whitney Bank?
Yes, visit the Hancock Whitney Bank company profile at readthecomplaint.com/company/hancock-whitney-bank to see all complaints, risk scores, and analysis.
Disclaimer
This analysis is AI-generated based on publicly available CFPB complaint data. It does not constitute financial or legal advice.