Credit reporting, credit repair services, or other personal consumer reports -- Incorrect information on your report -- Complaint #5849747
Complaint Overview
Complaint ID: 5849747
Company: Capital One Financial Corporation
Product: Credit reporting, credit repair services, or other personal consumer reports
Sub-Product: Credit reporting
Issue: Incorrect information on your report
Sub-Issue: Account status incorrect
State: Florida
ZIP Code: 33904
Date Received: 2022-08-05T12:00:00-05:00
Date Sent to Company: 2022-08-05T12:00:00-05:00
Company Response: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Submitted Via: Web
Consumer Narrative
I recently was made aware of my credit report through XXXX XXXX that I was delinquent in two payments to CapitalOne. However, it wasnt my lack in not paying it was purely a misunderstanding. My account was normally being withdrawn each month with my set payment of {$100.00} as my minimum balance due previously was around $ XXXX {$30.00} per month. I have been trying to improve my credit score ( which was XXXX ) further by having better revolving credit use however my min balance had risen over the excess of what I was additionally paying. I've never, ever in my life had something like this happen and I also have never ever missed a payment. This is why I was unaware of any issues and CapitalOne was accepting and processing my {$100.00} payments each month even during my " delinquency. '' They have reported to credit bureaus that I missed 2 payments but they did in fact accept and process my monthly auto payments so that information is incorrect. I have since paid the remaining money and also paid the card off in its entirety. I wrote CapitalOne with this information, printed evidence, etc. and I received a response letter from them on XX/XX/22 that states they are required to report the account history accurately and they are unable to change their reporting on a courtesy basis. I completely understand that however, they still accepted and processed my payments so that information is not correct that I completely missed or was delinquent on paying. My credit score due to this has dropped over 140+ points and its detrimental to me.
Frequently Asked Questions
What is Complaint #5849747 about?
Complaint #5849747 was filed against Capital One Financial Corporation regarding Credit reporting, credit repair services, or other personal consumer reports specifically about Incorrect information on your report. It was received by the CFPB on 2022-08-05T12:00:00-05:00.
How did Capital One Financial Corporation respond to this complaint?
The company responded with: "Closed with explanation". The response was timely.
What is the risk level of this complaint?
See the risk assessment section for details on this complaint's risk profile.
How do I file a similar complaint?
You can file a complaint with the CFPB at consumerfinance.gov/complaint. Select the appropriate product category (Credit reporting, credit repair services, or other personal consumer reports) and describe your issue in detail.
Can I see other complaints against Capital One Financial Corporation?
Yes, visit the Capital One Financial Corporation company profile at readthecomplaint.com/company/capital-one-financial-corporation to see all complaints, risk scores, and analysis.
Disclaimer
This analysis is AI-generated based on publicly available CFPB complaint data. It does not constitute financial or legal advice.