Money transfer, virtual currency, or money service -- Money was not available when promised -- Complaint #5849727
Complaint Overview
Complaint ID: 5849727
Company: Payward Ventures INC. DBA Kraken
Product: Money transfer, virtual currency, or money service
Sub-Product: Virtual currency
Issue: Money was not available when promised
State: California
ZIP Code: 92407
Date Received: 2022-08-05T12:00:00-05:00
Date Sent to Company: 2022-08-05T12:00:00-05:00
Company Response: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Submitted Via: Web
Consumer Narrative
I purchased XXXX and they placed a warning saying purchases will prevent Withdrawals for 72 hours. I thought nothing of the warning because I had believed they had a different process for sending XXXX to other addresses. Instead to send you have to withdraw. I had placed all the money I needed to use TODAY of which all 100 % is locked up for 72 hours. I need this money now and this is a very very big problem.
Frequently Asked Questions
What is Complaint #5849727 about?
Complaint #5849727 was filed against Payward Ventures INC. DBA Kraken regarding Money transfer, virtual currency, or money service specifically about Money was not available when promised. It was received by the CFPB on 2022-08-05T12:00:00-05:00.
How did Payward Ventures INC. DBA Kraken respond to this complaint?
The company responded with: "Closed with explanation". The response was timely.
What is the risk level of this complaint?
See the risk assessment section for details on this complaint's risk profile.
How do I file a similar complaint?
You can file a complaint with the CFPB at consumerfinance.gov/complaint. Select the appropriate product category (Money transfer, virtual currency, or money service) and describe your issue in detail.
Can I see other complaints against Payward Ventures INC. DBA Kraken?
Yes, visit the Payward Ventures INC. DBA Kraken company profile at readthecomplaint.com/company/payward-ventures-inc-dba-kraken to see all complaints, risk scores, and analysis.
Disclaimer
This analysis is AI-generated based on publicly available CFPB complaint data. It does not constitute financial or legal advice.