Credit card or prepaid card -- Problem with a purchase or transfer -- Complaint #5849436
Complaint Overview
Complaint ID: 5849436
Company: Adp INC.
Product: Credit card or prepaid card
Sub-Product: Payroll card
Issue: Problem with a purchase or transfer
Sub-Issue: Card company isn't resolving a dispute about a purchase or transfer
State: California
ZIP Code: 92020
Date Received: 2022-08-05T12:00:00-05:00
Date Sent to Company: 2022-08-05T12:00:00-05:00
Company Response: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Submitted Via: Web
Consumer Narrative
On the night of XX/XX/2022 I noticed that there were XXXX transactions that were not made by me and I immediately contacted the number that is found on the back of my prepaid debt card. When getting connected to a representative I inform them of the XXXX transaction that occurred and I was then told that they are going to open a dispute claim for me on the XXXX transaction and that I will hear from them when the investigation is over. Today being XX/XX/2022 I recieved a email that the investigation is complete and that they have came to the conclusion that there was no error found and that I will not be credited the money that was used in the XXXX transaction that I reported were not me.
Frequently Asked Questions
What is Complaint #5849436 about?
Complaint #5849436 was filed against Adp INC. regarding Credit card or prepaid card specifically about Problem with a purchase or transfer. It was received by the CFPB on 2022-08-05T12:00:00-05:00.
How did Adp INC. respond to this complaint?
The company responded with: "Closed with explanation". The response was timely.
What is the risk level of this complaint?
See the risk assessment section for details on this complaint's risk profile.
How do I file a similar complaint?
You can file a complaint with the CFPB at consumerfinance.gov/complaint. Select the appropriate product category (Credit card or prepaid card) and describe your issue in detail.
Can I see other complaints against Adp INC.?
Yes, visit the Adp INC. company profile at readthecomplaint.com/company/adp-inc to see all complaints, risk scores, and analysis.
Disclaimer
This analysis is AI-generated based on publicly available CFPB complaint data. It does not constitute financial or legal advice.