Credit card or prepaid card -- Problem with a purchase shown on your statement -- Complaint #5844219
Complaint Overview
Complaint ID: 5844219
Company: Capital One Financial Corporation
Product: Credit card or prepaid card
Sub-Product: General-purpose credit card or charge card
Issue: Problem with a purchase shown on your statement
Sub-Issue: Card was charged for something you did not purchase with the card
State: Louisiana
ZIP Code: 701XX
Date Received: 2022-08-04T12:00:00-05:00
Date Sent to Company: 2022-08-04T12:00:00-05:00
Company Response: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Submitted Via: Web
Consumer Narrative
I checked my credit score which went down around XXXX points and I wanted to see why. It says I opened an account with capital one bank and spent {$760.00} but I only bank with XXXX. I wanted to file an identity theft report, get it disputed and see if the my credit could be repaired.
Frequently Asked Questions
What is Complaint #5844219 about?
Complaint #5844219 was filed against Capital One Financial Corporation regarding Credit card or prepaid card specifically about Problem with a purchase shown on your statement. It was received by the CFPB on 2022-08-04T12:00:00-05:00.
How did Capital One Financial Corporation respond to this complaint?
The company responded with: "Closed with explanation". The response was timely.
What is the risk level of this complaint?
See the risk assessment section for details on this complaint's risk profile.
How do I file a similar complaint?
You can file a complaint with the CFPB at consumerfinance.gov/complaint. Select the appropriate product category (Credit card or prepaid card) and describe your issue in detail.
Can I see other complaints against Capital One Financial Corporation?
Yes, visit the Capital One Financial Corporation company profile at readthecomplaint.com/company/capital-one-financial-corporation to see all complaints, risk scores, and analysis.
Disclaimer
This analysis is AI-generated based on publicly available CFPB complaint data. It does not constitute financial or legal advice.