Mortgage -- Trouble during payment process -- Complaint #5841493
Complaint Overview
Complaint ID: 5841493
Company: Bsi Financial Holdings, INC.
Product: Mortgage
Sub-Product: Conventional home mortgage
Issue: Trouble during payment process
State: California
ZIP Code: 92109
Date Received: 2022-08-03T12:00:00-05:00
Date Sent to Company: 2022-08-03T12:00:00-05:00
Company Response: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Submitted Via: Web
Consumer Narrative
CFPB I am so frustrated!!! I really need your help against this giant servicer. Well Im sad to report that BSI Financial cant get our escrow payments right to our insurance company. We have to call every year for last three years to fix. They only pay one of the three policies each year. I have spent well over 20 hours ( countless emails and calls ) of my personal time and these people dont care! Most recently I dealt with a BSI employee named XXXX XXXX an XXXX transaction management person who apologized, gave me the same old excuses, and made the same empty promises. Loan # 1 on University : For the third year running BSI 's insurance department has screwed up the payment to my insurance company even though every year I was promised it wouldnt happen the next year and once again this has occurred. I have a tremendous amount of my valuable time ( {$240.00} hour ) getting these issues straightened out. Loan # 2 on XXXX I just received notice on this property I have with BSI, the second of three loans, where are their firm once again 3 years running did not pay the insurance. I have had to call every three years once again because your company cant get their act together on paying our insurance. This is a two-unit property with 4 insurance policies on it. There are 2 flood and 2 fire insurance policies on it. Loan 3 : I also have one more loan that I am not sure if they have messed up lately. At this point I really need my three loans sold out from underneath the BSI financial services umbrella. These people are breaking the trust we put in them to manage our very large investments our properties. Can you make them transfer us to another servicer? I look forward to hearing back from you as soon as possible. Regards, XXXX XXXX
Frequently Asked Questions
What is Complaint #5841493 about?
Complaint #5841493 was filed against Bsi Financial Holdings, INC. regarding Mortgage specifically about Trouble during payment process. It was received by the CFPB on 2022-08-03T12:00:00-05:00.
How did Bsi Financial Holdings, INC. respond to this complaint?
The company responded with: "Closed with explanation". The response was timely.
What is the risk level of this complaint?
See the risk assessment section for details on this complaint's risk profile.
How do I file a similar complaint?
You can file a complaint with the CFPB at consumerfinance.gov/complaint. Select the appropriate product category (Mortgage) and describe your issue in detail.
Can I see other complaints against Bsi Financial Holdings, INC.?
Yes, visit the Bsi Financial Holdings, INC. company profile at readthecomplaint.com/company/bsi-financial-holdings-inc to see all complaints, risk scores, and analysis.
Disclaimer
This analysis is AI-generated based on publicly available CFPB complaint data. It does not constitute financial or legal advice.