Debt collection -- False statements or representation -- Complaint #5839850
Complaint Overview
Complaint ID: 5839850
Company: Zenith Financial Network INC
Product: Debt collection
Sub-Product: Credit card debt
Issue: False statements or representation
Sub-Issue: Attempted to collect wrong amount
State: California
ZIP Code: 92867
Date Received: 2022-08-03T12:00:00-05:00
Date Sent to Company: 2022-08-03T12:00:00-05:00
Company Response: Untimely response
Timely Response: No
Consumer Disputed: N/A
Submitted Via: Web
Tags: Older American
Consumer Narrative
On or about XX/XX/XXXX, Zenith Financial Network Inc contacted me by phone about settling a refund I was due from them concerning a prior CFPB complaint that I filed. The compliance manager XXXX offered to pay the {$1500.00} refund in two installments one month apart. She assured me the transaction would go through, and I agreed to the terms. About XX/XX/XXXX I did receive {$750.00} from the company. Because of this, I was expecting the remainder of the refund to follow. After several phone calls, and correspondence ( XX/XX/XXXX ) I sent them, I have received no response about the status of the second installment.
Frequently Asked Questions
What is Complaint #5839850 about?
Complaint #5839850 was filed against Zenith Financial Network INC regarding Debt collection specifically about False statements or representation. It was received by the CFPB on 2022-08-03T12:00:00-05:00.
How did Zenith Financial Network INC respond to this complaint?
The company responded with: "Untimely response". The response was not timely.
What is the risk level of this complaint?
See the risk assessment section for details on this complaint's risk profile.
How do I file a similar complaint?
You can file a complaint with the CFPB at consumerfinance.gov/complaint. Select the appropriate product category (Debt collection) and describe your issue in detail.
Can I see other complaints against Zenith Financial Network INC?
Yes, visit the Zenith Financial Network INC company profile at readthecomplaint.com/company/zenith-financial-network-inc to see all complaints, risk scores, and analysis.
Disclaimer
This analysis is AI-generated based on publicly available CFPB complaint data. It does not constitute financial or legal advice.