Mortgage -- Trouble during payment process -- Complaint #5839589
Complaint Overview
Complaint ID: 5839589
Company: Specialized Loan Servicing Holdings LLC
Product: Mortgage
Sub-Product: Conventional home mortgage
Issue: Trouble during payment process
State: Florida
ZIP Code: 33547
Date Received: 2022-08-03T12:00:00-05:00
Date Sent to Company: 2022-08-03T12:00:00-05:00
Company Response: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Submitted Via: Web
Consumer Narrative
A bill payment for the next due XX/XX/XXXX was sent. The payment was refused by SLS Servicing. Notification was provided by the personal checking account that SLS returned the payment due to refusal. The loan was current. The payment was sent to the correct address. I have proof that we were impacted by XXXX and had to get there XXXX XXXX XXXX during XX/XX/XXXX. There is long term impact. This said, the payment was still sent in XX/XX/XXXX and received by them XX/XX/XXXX and it was to be applied for XX/XX/XXXX. There has never been a payment returned for non sufficient funds. It is their goal to Foreclosure on the property, generate additional fees and charge to make payments via their payment vendor.
Frequently Asked Questions
What is Complaint #5839589 about?
Complaint #5839589 was filed against Specialized Loan Servicing Holdings LLC regarding Mortgage specifically about Trouble during payment process. It was received by the CFPB on 2022-08-03T12:00:00-05:00.
How did Specialized Loan Servicing Holdings LLC respond to this complaint?
The company responded with: "Closed with explanation". The response was timely.
What is the risk level of this complaint?
See the risk assessment section for details on this complaint's risk profile.
How do I file a similar complaint?
You can file a complaint with the CFPB at consumerfinance.gov/complaint. Select the appropriate product category (Mortgage) and describe your issue in detail.
Can I see other complaints against Specialized Loan Servicing Holdings LLC?
Yes, visit the Specialized Loan Servicing Holdings LLC company profile at readthecomplaint.com/company/specialized-loan-servicing-holdings-llc to see all complaints, risk scores, and analysis.
Disclaimer
This analysis is AI-generated based on publicly available CFPB complaint data. It does not constitute financial or legal advice.