Credit card or prepaid card -- Problem with a purchase shown on your statement -- Complaint #5832724
Complaint Overview
Complaint ID: 5832724
Company: Experian Information Solutions INC.
Product: Credit card or prepaid card
Sub-Product: General-purpose credit card or charge card
Issue: Problem with a purchase shown on your statement
Sub-Issue: Card was charged for something you did not purchase with the card
State: Illinois
ZIP Code: 60617
Date Received: 2022-08-01T12:00:00-05:00
Date Sent to Company: 2022-08-01T12:00:00-05:00
Company Response: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Submitted Via: Web
Tags: Servicemember
Consumer Narrative
In XXXX, XXXX, Experian erroneously charged my credit twice for {$14.00} - I called them and told them I never sought this monthly credit reporting fee. They agreed and credited my credit card for both of the charges- they were also not to charge my credit card again for this monthly fee of {$14.00}. On XX/XX/XXXX, I was checking my credit card ( XXXX XXXX XXXX XXXX and noticed that in XXXX, XXXX Experian again began to charge my credit card for the monthly fee of {$14.00} which again I never authorized. I canceled the card on XXXX XX/XX/XXXX. I then called Experian and explained to their rep what was happening on my credit card and the number of unauthorized charges on my credit card for {$14.00} each from XXXX, XXXX to XXXX, XXXX - that is XXXX mths of charges for {$14.00} each - this is a total of {$140.00} on my credit card. The rep apologized but said she can not issue me a credit for the charges, that they had a limit as to the number of credits they could issue. So from Experians point of view, I am stuck with the charges. Why they began to recharge me the {$14.00} in XXXX, after they agreed to issue a credit for the two charges in XXXX, XXXX is beyond me. Obviously, they issued me a credit in XXXX, XXXX but did not make changes in their system to stop billing me for the monthly {$14.00} charge. Unfortunately, I have heard that others have experienced this same problem from Experian so that this is a problem endemic to Experian. I seek redress of my grievance.
Frequently Asked Questions
What is Complaint #5832724 about?
Complaint #5832724 was filed against Experian Information Solutions INC. regarding Credit card or prepaid card specifically about Problem with a purchase shown on your statement. It was received by the CFPB on 2022-08-01T12:00:00-05:00.
How did Experian Information Solutions INC. respond to this complaint?
The company responded with: "Closed with explanation". The response was timely.
What is the risk level of this complaint?
See the risk assessment section for details on this complaint's risk profile.
How do I file a similar complaint?
You can file a complaint with the CFPB at consumerfinance.gov/complaint. Select the appropriate product category (Credit card or prepaid card) and describe your issue in detail.
Can I see other complaints against Experian Information Solutions INC.?
Yes, visit the Experian Information Solutions INC. company profile at readthecomplaint.com/company/experian-information-solutions-inc to see all complaints, risk scores, and analysis.
Disclaimer
This analysis is AI-generated based on publicly available CFPB complaint data. It does not constitute financial or legal advice.