Credit reporting, credit repair services, or other personal consumer reports -- Unable to get your credit report or credit score -- Complaint #5832621
Complaint Overview
Complaint ID: 5832621
Company: Equifax, INC.
Product: Credit reporting, credit repair services, or other personal consumer reports
Sub-Product: Credit reporting
Issue: Unable to get your credit report or credit score
Sub-Issue: Other problem getting your report or credit score
State: Florida
ZIP Code: 346XX
Date Received: 2022-08-01T12:00:00-05:00
Date Sent to Company: 2022-08-01T12:00:00-05:00
Company Response: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Submitted Via: Web
Consumer Narrative
Upon applying for a loan to buy a vehicle, it was discovered that Equifax and XXXX both can not verify my identity. I have called Equifax multiple times to try to fix the situation, and was told I needed to send them supporting documents in order for them to verify my identity. After sending what was required and calling them multiple times, they claimed that they did not receive my information. The last two times I have called them asking to speak to a supervisor, I have been placed on hold for a total of over a hour and a half, eventually leading to them disconnecting the phone call. I have mailed and faxed Equifax multiple times, each time ending in the same result. Ultimately, I have not made any progress into the issue, and I dont even know why the underlying issue was caused. I am unable to receive information about whether my identity was stolen, or it is something along the lines of my name or address being misspelled.
Frequently Asked Questions
What is Complaint #5832621 about?
Complaint #5832621 was filed against Equifax, INC. regarding Credit reporting, credit repair services, or other personal consumer reports specifically about Unable to get your credit report or credit score. It was received by the CFPB on 2022-08-01T12:00:00-05:00.
How did Equifax, INC. respond to this complaint?
The company responded with: "Closed with explanation". The response was timely.
What is the risk level of this complaint?
See the risk assessment section for details on this complaint's risk profile.
How do I file a similar complaint?
You can file a complaint with the CFPB at consumerfinance.gov/complaint. Select the appropriate product category (Credit reporting, credit repair services, or other personal consumer reports) and describe your issue in detail.
Can I see other complaints against Equifax, INC.?
Yes, visit the Equifax, INC. company profile at readthecomplaint.com/company/equifax-inc to see all complaints, risk scores, and analysis.
Disclaimer
This analysis is AI-generated based on publicly available CFPB complaint data. It does not constitute financial or legal advice.