Checking or savings account -- Managing an account -- Complaint #5832320
Complaint Overview
Complaint ID: 5832320
Company: Discover Bank
Product: Checking or savings account
Sub-Product: Checking account
Issue: Managing an account
Sub-Issue: Banking errors
State: Illinois
ZIP Code: 628XX
Date Received: 2022-08-01T12:00:00-05:00
Date Sent to Company: 2022-08-01T12:00:00-05:00
Company Response: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Submitted Via: Web
Consumer Narrative
I opened this checking and savings account with Discover specifically because they offer cashback on all purchases, but they have been cheating me continually on this!!! Now they claim you only get 1 % cash back and ONLY up to {$3000.00} which they NEVER told me when I opened the accounts, after I just deposited and spent $ XXXX in XX/XX/2022 alone and they only deposited a pathetic {$30.00} for this into my savings account for cashback redemption!!!! I am sure they have been cheating me all along as I have not been watching it closely and never seem to get more than {$30.00} no matter what I spend or pay!!! I think they are doing this to all of their customers and committing fraud!! The rep claimed today when I called that it is correct, but it is not, even if I receive a pathetic 1 % up to {$3000.00} the minimum it could be is {$300.00}!!! I want my money!!! I have attached a copy of all transactions on my account for the month of XXXX and also a copy of the bank statement from my savings showing the pathetic deposit for cashback redemption today!!! I can also provide all past statements if needed to also go after them for past amounts owed from these cashback redemptions too, in fact I may look into filing a lawsuit over this!!! I am sick and tired of being cheated by these crooked banks!!!!
Frequently Asked Questions
What is Complaint #5832320 about?
Complaint #5832320 was filed against Discover Bank regarding Checking or savings account specifically about Managing an account. It was received by the CFPB on 2022-08-01T12:00:00-05:00.
How did Discover Bank respond to this complaint?
The company responded with: "Closed with explanation". The response was timely.
What is the risk level of this complaint?
See the risk assessment section for details on this complaint's risk profile.
How do I file a similar complaint?
You can file a complaint with the CFPB at consumerfinance.gov/complaint. Select the appropriate product category (Checking or savings account) and describe your issue in detail.
Can I see other complaints against Discover Bank?
Yes, visit the Discover Bank company profile at readthecomplaint.com/company/discover-bank to see all complaints, risk scores, and analysis.
Disclaimer
This analysis is AI-generated based on publicly available CFPB complaint data. It does not constitute financial or legal advice.