Checking or savings account -- Managing an account -- Complaint #5828294
Complaint Overview
Complaint ID: 5828294
Company: Wells Fargo & Company
Product: Checking or savings account
Sub-Product: Checking account
Issue: Managing an account
Sub-Issue: Deposits and withdrawals
State: Pennsylvania
ZIP Code: 19151
Date Received: 2022-07-31T12:00:00-05:00
Date Sent to Company: 2022-07-31T12:00:00-05:00
Company Response: Closed with monetary relief
Timely Response: Yes
Consumer Disputed: N/A
Submitted Via: Web
Consumer Narrative
I was missing a couple of checks that I sent out to pay some of my bills. I checked XXXX and the water company and they have not received my payment yet. After noticing the missing checks, on XX/XX/XXXX, someone from Wells Fargo called my phone and stated that there is suspicious activity in my account. She asked if I withdrew money, which I did not. Once I got the call, on XX/XX/XXXX, I went to the bank to report the suspicious activity. I then told them that I am missing the checks. The banker said to change my checking account number and open a new one. I closed the old checking account number and thought everything is done. However, on XX/XX/XXXX, someone successfully took money from my new checking account. In total, they stole {$17000.00} ( checkings and savings ). The banker was also confused because the checking account is new. I went to the bank again to file a complaint and the banker documented everything. He was very helpful to me.
Frequently Asked Questions
What is Complaint #5828294 about?
Complaint #5828294 was filed against Wells Fargo & Company regarding Checking or savings account specifically about Managing an account. It was received by the CFPB on 2022-07-31T12:00:00-05:00.
How did Wells Fargo & Company respond to this complaint?
The company responded with: "Closed with monetary relief". The response was timely.
What is the risk level of this complaint?
See the risk assessment section for details on this complaint's risk profile.
How do I file a similar complaint?
You can file a complaint with the CFPB at consumerfinance.gov/complaint. Select the appropriate product category (Checking or savings account) and describe your issue in detail.
Can I see other complaints against Wells Fargo & Company?
Yes, visit the Wells Fargo & Company company profile at readthecomplaint.com/company/wells-fargo-company to see all complaints, risk scores, and analysis.
Disclaimer
This analysis is AI-generated based on publicly available CFPB complaint data. It does not constitute financial or legal advice.