Money transfer, virtual currency, or money service -- Other transaction problem -- Complaint #5827716
Complaint Overview
Complaint ID: 5827716
Company: Block, INC.
Product: Money transfer, virtual currency, or money service
Sub-Product: Domestic (US) money transfer
Issue: Other transaction problem
State: Kentucky
ZIP Code: 402XX
Date Received: 2022-07-31T12:00:00-05:00
Date Sent to Company: 2022-07-31T12:00:00-05:00
Company Response: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Submitted Via: Web
Consumer Narrative
Cash App has withheld {$600.00} in refunds to me since mid-XXXX, when they said money would be received. When I try to determine where that money now is, they obfuscate at every corner and give me no details as to where they are in the resolution process. Ive been disconnected several times, Ive been ignored, and in no way have they sought to resolve the issue or provide me with any detail.
Frequently Asked Questions
What is Complaint #5827716 about?
Complaint #5827716 was filed against Block, INC. regarding Money transfer, virtual currency, or money service specifically about Other transaction problem. It was received by the CFPB on 2022-07-31T12:00:00-05:00.
How did Block, INC. respond to this complaint?
The company responded with: "Closed with explanation". The response was timely.
What is the risk level of this complaint?
See the risk assessment section for details on this complaint's risk profile.
How do I file a similar complaint?
You can file a complaint with the CFPB at consumerfinance.gov/complaint. Select the appropriate product category (Money transfer, virtual currency, or money service) and describe your issue in detail.
Can I see other complaints against Block, INC.?
Yes, visit the Block, INC. company profile at readthecomplaint.com/company/block-inc to see all complaints, risk scores, and analysis.
Disclaimer
This analysis is AI-generated based on publicly available CFPB complaint data. It does not constitute financial or legal advice.